Salesforce Operations Analyst

Epsilon hiring for Salesforce Operations Analyst jobs in Mattapan, MA, US

Job Description

Support sales team members and related departments including marketing and inside sales worldwide. Perform all aspects of Sales Operations including requirements gathering, developing solutions, performing analysis, running and writing reports with guidance and oversight. Support multiple versions of the Sales CRM tool which are configured differently for different business needs and processes. Support Sales CRM tool and related tools with maintenance, enhancements, basic administration, user support and user training with guidance and oversight. Duties & Responsibilities

• Work on projects to make enhancements and modifications to the Sales CRM tool and processes as the needs of the organization expand and evolve
• Interpret needs across various business groups and translate to actionable technical requirements
• Communicate and work alongside developer resources to build and QA custom Sales CRM tool solutions
• Lead roll out process of business solutions to the field through training and process implementation
• Develop/maintain reports and dashboards
• Perform analysis of data from multiple sources and make business recommendations
• Serve as first level interface to Sales CRM users for questions and issues
• Update/Load data to the Sales CRM as needed
• Responsible for data integrity; Run audit reports and work with users to clean-up data
• Conduct user training on specific topics as needed
• Maintain and continually update/expand on the Sales CRM tool and process documentation
• Perform other duties as assigned

Technical Requirements

• 0-2 years of experience in using and understanding of Sales CRM tool functionality
• Ability to explain Sales CRM tool to users/stakeholders at various levels
• Proficient in Microsoft Office applications (Especially Excel)

Preferred Qualifications

• 0-2 years of experience with using Salesforce.com
• Good verbal communication skills - comfortable communicating over the phone and in person with sales team members and management staff at various levels
• Good written communication stills - ability to produce professional documents and emails
• User support and user training experience
• Good planning and prioritization skills - handles multiple tasks with conflicting/ overlapping timelines
• Sets expectations appropriately and meets deadlines consistently
• Able to effectively communicate status to management
• Good team member - builds working relationships with team members and personnel at all levels
• Self-starter - shows initiative
• Good attention to detail

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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