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Programmer Analyst

  • Company:
    Cognizant
  • Location:
    Heredia,he-afz, Edificio, Heredia, Costa Rica
  • Employment Type:
    Full Time
  • Last Updated:
    10/16/2024
Cognizant
  • Apply On Company Site

Cognizant hiring for Programmer Analyst jobs in Heredia,HE-AFZ, Edificio, Heredia, CR




Job Summary

We are seeking a dedicated Process Specialist with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in Customer Voice Customer & Material Master and Order Fulfillment. This role involves optimizing processes ensuring customer satisfaction and contributing to the overall efficiency of our operations. The candidate will play a crucial role in enhancing our service delivery and operational excellence.


Responsibilities

  • Analyze and optimize customer voice processes to improve service delivery and customer satisfaction.
  • Oversee the management of customer and material master data to ensure accuracy and consistency.
  • Coordinate order fulfillment processes to ensure timely and accurate delivery of products.
  • Provide insights and recommendations based on customer feedback to drive continuous improvement.
  • Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
  • Implement best practices in customer and material master data management.
  • Monitor and report on key performance indicators related to customer voice and order fulfillment.
  • Ensure compliance with company policies and industry regulations in all processes.
  • Develop and maintain documentation for processes and procedures.
  • Train and support team members on best practices and process improvements.
  • Lead initiatives to enhance customer experience and satisfaction.
  • Utilize data analytics to identify trends and areas for improvement.
  • Support the development and implementation of process improvement projects.

    • Qualifications

  • Possess a strong understanding of customer voice processes and their impact on service delivery.
  • Demonstrate expertise in managing customer and material master data.
  • Have experience in coordinating order fulfillment processes.
  • Exhibit strong analytical skills to provide insights and recommendations.
  • Show proficiency in data analytics and reporting.
  • Display excellent communication and collaboration skills.
  • Have a track record of implementing process improvements.
  • Be familiar with industry regulations and compliance requirements.
  • Possess the ability to train and support team members effectively.
  • Show a commitment to enhancing customer experience and satisfaction.
  • Demonstrate the ability to lead initiatives and projects.
  • Have a keen eye for detail and accuracy.
  • Exhibit strong problem-solving skills.

    • Certifications Required

    Certified Customer Experience Professional (CCXP) Six Sigma Green Belt or equivalent certifications.

    Apply On Company Site

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