Customer Experience Manager

WORK WITH YOUR HANDZ hiring for Customer Experience Manager jobs in St. Louis, MO, US

Looking for an Exceptional Customer Experience Manager to Join Us

Sign-on Bonus up to $5,000!

Explore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and rewarded. If you embody integrity and uphold the highest standards of workmanship, this is your invitation to join our dynamic workplace.

As a successful Customer Experience Manager, you'll provide essential information about our services and facilitate online scheduling for both potential and existing customers. Success in this role means demonstrating agility, exceptional customer service, and potentially leveraging sales skills to maximize opportunities. Additionally, efficient organization and dispatch of service teams will be critical for success.

This is an in-office position with the schedule: Monday – Friday 7:30 AM to 4:30 PM, with after-hours opportunities.

What can we do for you?

• Unwavering Stability
• Supportive Management that encourages growth opportunities
• Company Events
• Personal and Professional improvement
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Celebrate Paid Holidays
• 401K with company match
• Tuition reimbursement
• Referral Program
• Competitive Pay ranging from $20 - $25/hour plus commissions and bonuses!

  Responsibilities for the Customer Experience Manager:

• Manage a high volume of incoming and outgoing inquiries efficiently.
• Schedule appointments for services promptly.
• Handle customer service requests through phone calls, online forms, text messages, and online marketing inquiries.
• Assist in organizing all incoming leads and managing lead flow.
• Conduct outbound sales calls when time permits.
• Potentially manage a team due to expansion in the future.
• Ensure proper job closeouts are managed effectively.
• Continuously contribute to improving our services.

Requirements for the Customer Experience Manager:

• Experience in the trades required, preferably in residential and light commercial settings.
• Familiarity with Service Titan software is preferred.
• Be flexible, adaptable, and skilled at multitasking.
• Demonstrate attention to detail and efficiency, even in fast-paced environments.
• Show competitiveness, goal orientation, and strong communication abilities.
• Prioritize customer satisfaction and possess proactive problem-solving skills.
• Maintain professionalism in speech, dress, and actions.
• Possess efficient typing skills.

Embark on a dynamic journey with us! Join our growing family of electrical wizards in St. Louis! For 30+ years, we’ve been lighting up homes and businesses. Be more than an employee; be a valued team star! If you’re all about integrity and top-notch work, welcome to the spark-filled adventure!

We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, and company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.