Service Delivery Manager - ST

Starbucks hiring for Service Delivery Manager - ST jobs in Seattle, WA, US

Service Delivery Manager – Retail Infrastructure Technology Installations

Now Brewing – Service Delivery Manager! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Retail Infrastructure Technology (RIT) team, accountable for $220M in supplier spend; owns the selection, installation, maintenance, and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America. This position contributes to Starbucks success by providing supplier management oversight for supplier selection, ongoing performance, continual improvement, financial oversight, and general supplier sentiment. This role requires the ability to have a strategic view of the organization with the ability to execute at the tactical level. Close partnership with IT, finance, and business stakeholders, collaboration on fiscal planning, project auditing, and operational spend will be necessary to be effective.

Summary of Key Responsibilities

As a Service Delivery Manager, you will…

• Manages assigned projects with a clear understanding of business and IT context.
• Drives cross-functional enterprise projects by leading high performing, often globally distributed teams.
• Works with regular guidance from senior program management leadership.
• Performs core project management duties, including guiding the project through formal approval and funding gates; developing a project plan that includes a detailed budget, project timeline, detailed task-driven schedule, project RACI and resource plan, and communication plan; and managing project execution from analysis/design through build, test, and deployment.
• Ensures that project status reports are relevant, transparent, and add value.
• Partners with relevant IT and business hiring managers to ensure that the project has the skillsets and resources required for delivery.
• Single point of contact for other internal teams looking to partner with the specific supplier(s), acting in a consultative manner to onboard new or existing technology or services into the supplier portfolio.
• Partner with Sourcing on all aspects of contract management, including possible RFP activities, updates to existing contracts, and ensuring pricing and contractual alignment across all bodies of work.
• Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuous operational improvements.
• Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis.