Patient Experience Manager 2

Sodexo hiring for Patient Experience Manager 2 jobs in Tallahassee, FL, US

Unit Description:

Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance?

**Sign on bonus of $2,500 is available** 

Sodexo is seeking a Patient Experience Manager 2 for Tallahassee Memorial Healthcare located in Tallahassee, Florida. Tallahassee Memorial Healthcare is a 789-bed hospital and has been recognized by U.S. News and World Report as one the best regional hospitals in Florida. This position will focus on patient visitation, service recovery, tracking patient satisfaction metrics.

The Patient Experience Manager will direct all patient services feeding operations and will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience. This position will also supervise the patient Hostess team. We are seeking a charismatic, data analytic driven and organized manager to support a team of 30 frontline staff and ensure client and patient needs are satisfied. 

***The preferred candidate should have experience training staff and possess excellent customer service skills and interperson skills with patients and clients. ***

Learn more about Tallahassee Memorial Healthcare at Tallahassee Memorial HealthCare (tmh.org)

The successful candidate will:

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
• perform tray assessments to ensure food quality and presentation and tray accuracy;
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
• perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• knowledge of nutrition and specialized diets;
• experience with oversight of diet offices; and/or
• strong management skills, preferably in health care

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?
We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements:

Basic Education Requirement: Bachelor’s degree or equivalent experience
Basic Functional Experience: 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.