IT Portfolio Systems - Change Management Lead

Point32Health hiring for IT Portfolio Systems - Change Management Lead jobs in Billerica, MA, US

Lead IT Specialist supports the ongoing operations and helps champion improvements and advancements within the processes used to support IT portfolio of systems and applications.

Portfolio Management:

• Support the maintenance and documentation of Point32Health’s portfolio of IT systems and applications.
• Execute operational processes within the portfolio, identify inefficiencies and develop process improvements where needed.
• Evaluate the performance and relevance of each system/application in the portfolio.

Change Management/Service Optimization

• Provide governance to Change Management by defining and revising standards, ensuring consistency in practice, and gathering metrics of its utilization.
• Increase Change Management engagement and planning across the corporation by identifying potential areas of opportunity of refinement.
• Collaborate with project stakeholders to prepare for change and develop change management strategy by reviewing project scope, and conducting change impact assessments.
• Ensure the change management playbook remains current and aligned with the most up to date best practices and operational processes
• Provide insight, guidance, and coaching to project teams and leadership on change management activities.
• Champion Service Optimization by setting strategic goals for service journey mapping and standards for performance monitoring and reporting.

Risk Management:

• Identify and mitigate risks associated with the IT portfolio.
• Implement best practices for security and compliance within systems.

Performance Monitoring:

• Establish KPIs and metrics to measure the performance of IT systems.
• Regularly assess and report on the health and efficiency of the portfolio.

Resource Estimation:

• Work with the resource management team in defining a review/estimation schedule to gather estimates, update internal systems, and share results with stakeholder
• Help define reporting needs and additional improvements within the system to increase process efficiency

Other projects and duties as assigned.

Qualifications - What You Need To Perform The Job

Education, Certification and Licensure

• Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred).
• Knowledge/experience with Change Management/Prosci educated preferred.
• Knowledge/experience of ISO, Six Sigma, Lean practices preferred.
• Knowledge/experience of BPMN/process modeling methodology preferred.

Experience (minimum years required):

• 5 years proven experience in IT portfolio management and systems leadership.

Skill Requirements

• Strong knowledge of IT governance, project management, and risk management.
• Excellent communication, interpersonal, and customer service skills.
• Ability to collaborate with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Independent worker able to take constructive actions with minimal direction
• Possesses solid organizational skills and can effectively define and lead a meeting, maintaining objectives while dealing with fast-paced changes
• Technical adept and able to understand complex systems and clearly relay to a non-technical audience
• Ability to work with peers and management teams to identify and define process flow of complex systems

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Commitment to Diversity, Equity & Inclusion

Point32Health is committed to making diversity, equity, and inclusion part of everything we do—from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

This job has been posted by Ignyte AI on behalf of Point32Health. Ignyte AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R7280