Help Desk Representative (Contract)

Plastipak Holdings hiring for Help Desk Representative (Contract) jobs in Waterford, MI, US

We are seeking a Help Desk Representative who is looking for an opportunity to multi-task and thrive in a fast-paced work environment. You will have the chance to interact with all levels and departments within our company, ultimately providing technical advice and support to users and undertaking a technical troubleshooting role. 

You Will:

• Provide first level support for all systems and ensure appropriate escalation to specialist teams.
• Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.
• React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.
• Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
• Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.
• Ensure repaired equipment is tested and performs to an agreed standard.

You Have:

• Ability to work Nights, Weekends and Holidays required.
• Excellent customer service skills that could assist non-technical users in a professional and friendly manner.
• PC literate with a good working knowledge of Microsoft Office and Outlook required.
• Experience with Windows 7, XP, Vista and/or Windows 10 required.
• Understanding of LAN and Networking concepts preferred.
• Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred.
• Troubleshoot computer related issues over the phone locally and to remote locations.

Plastipak is an Equal Opportunity Employer

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