Sleep Expert - Sales

Why work for Mattress Firm?

• Our teams arepassionate, and our culture is inspiring

• You’ll be surrounded by ambitious people: innovators, action takers; life changers that will inspire you

• Excellent growth opportunities through education and development programs

• Great benefits

• Get paid on demand

• Mental health and life resources

• Great employee discounts:

• mattresses and sleep accessories

• cell phones and electronics

• travel

• car and home loans

• and more

• Medical, dental, prescription, and vision plans

• 401(k) with employer matching

• Some positions have base pay or uncapped commission

Job Description

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Sleep Experts will execute the Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships

• Provide technical and product knowledge information to customers, serve as subject matter expert

• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives

• Execute current visual merchandising and POP standards

• Adhere to company merchandising and marketing programs to standard

• Follow company policy and execute company standards on appearance and functionality

• Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)

• Seek and accept constructive feedback for continuous personal, professional and performance development

• Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities

• Maintain awareness of competition, advertisements and services offered, develop strategies to counter

• Leverage social media to positively impact brand awareness and increase sales

• Ensure timely open and closing procedures

• Follow all Company procedures on cash handling including acceptance of payment and deposit processes

• Ability to push and pull and lift up to 25 pounds to assist customers with load outs and in store purchases

• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing

• Professional communication and representation of company brand in all internal and external interactions

• Complete all required training modules and certifications prior to the due date

• Ensure all safety policies and procedures are followed to maintain a safe work environment for all

• Communicate professionally with all internal and external contacts

• Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation

• Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations

Life at Mattress Firm

Our mission andvision

As America’s most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands and the knowledge of our Sleep Experts®, we make it easy to get a great night’s sleep, every night.