Customer Support Engineer

Leidos hiring for Customer Support Engineer jobs in Burke, VA, US

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Further, our employees enjoy career enrichment opportunities available through mobility and development, while experiencing rewarding relationships with supportive supervisors and talented colleagues and customers.

We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.

If this sounds like the kind of environment where you can thrive, then keep reading.

The Leidos GxNEXT program is part of the National Security Sector. We are looking for a Customer Support Engineer to support our world-wide customers. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.

Security Clearance Requirement: Active Top Secret clearance is required. To be considered for the position, applicants must meet eligibility requirements for access to classified information/hold the required security clearance.

In this role, you will:

• Respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.

• Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.

• Monitor system performance and take corrective actions as required

• Investigate and resolve user application access issues.

• Resolve name change issues by updating system directory/LDAP (OUD) with appropriate attribute changes from customer database.

• Document incidents, workaround, root cause analysis, and corrective actions

• Perform system checkouts and testing of system upgrades and patches in the operational environments

• Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.

• Independently represent the program in supporting consumer or mission partner maintenance activities

• Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership

• Review and report meaningful metrics

• Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.

Work Schedule:

The position requires a "Panama Schedule", a rotating schedule of 2 days on/2 days off/3 days on (rotates every two weeks). The work hours are 6 AM to 6 PM ET, and include weekends.

Requirements/Qualifications:

BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree

Top Secret security clearance

Experience with the operations of IT help desk (all tiers)

Strong Linux/UNIX command line experience

Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel

Ability to quickly learn new software and IT concepts

Strong problem solving and decision making skills

Ability to work autonomously as well as an integral member of a team

Ability and willingness to work the schedule, overnight Panama shift schedule (6p - 6a) to include weekends.

Clearance Requirements

Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.