IT Service Quality Assurance Engineer

Leidos hiring for IT Service Quality Assurance Engineer jobs in Arlington, VA, US

Description

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The Mission:
Leidos Digital Modernization Sector has a career opportunity for a IT Service Quality Assurance (QA) Engineer in support of the Air Force National Capital Region (AFNCR) program will perform as a Multi-Function Systems Analyst and be responsible for the quality of services delivered on the program.  The program supports the Air Force District Washington (AFDW), 844 CG.  The scope includes:
•    Performing a full range of IT operations and maintenance services.
•    Developing, engineering, and implementing IT solutions.
•    Providing IT support to the National Military Command Center (NMCC) 

The QA Engineer focus primarily on supporting the NMCC portion of the scope. The QA Engineer will ensure all performance standards, measures, and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos’ EngineeringEdge NextGen (EENG) standard methodologies, industry standards and best practices, and the AFNCR Quality Control Plan (QCP).  As opportunities to improve process and performance are identified, the QA Engineer will guide the improvement to ensure effective implementation is achieved.

The position is expected to be onsite at The Pentagon Washington, DC.

Specific Primary Responsibilities: 

• Quality Administration:  Support the Quality Manager in the execution of plans and activities that execute and measure the requirements according to Leidos policies and standards.  Report status of program activities and data to Program and Leidos Leadership as required.  Support other Quality actions and responsibilities across the program as required.  Support program NMCC Staff Meetings and reporting requirements.  Support contractual requirement for periodic escorting of visitors.  Collaborate with various IT service teams to resolve problems and prevent future occurrences. 

• Performance and Control:  Measure program performance against contractual requirements.  Monitor internal Key Performance Indicators (KPIs) to identify trends in adherence to the Quality Management System.  Review deliverables, IT Service processes, and ticket data for compliance with requirements to ensure quality standards are upheld and record results of reviews for tracking and analysis.  

• Internal Audits:  Assist in the creation of the Internal Audit Schedule to drive compliance with the PWS, QASP, Leidos Policies and Procedures, the Quality Plan, and other applicable Industry Standards and Best Practices (such as ISO 9001:2015 and CMMI-SVC).  Ensure the Internal Quality Audit schedule is properly executed, identifying applicable objective evidence.  Communicate Opportunities For Improvement (OFI) and Corrective Action Requests (CAR) to stakeholders to ensure their comprehension and timeline requirements.  Manage audit events and findings in the tracking tool.

• Continual Improvement:  Identify issues, process breakdowns, or negative trends and recommend them for improvement action.  Identify and communicate deliverables and services that fail to conform to quality standards that escape the process and are provided to the customer – recording these instances in the tracking tool.  Conduct thorough root cause analysis to understand the underlying reasons for issues and appropriately identify corrective and preventive actions to address them.  Track corrective and preventive actions to closure.

Required Experience, Skills, and Education:

• Bachelor’s degree in a related discipline with 4+ years of professional experience; or a Master’s degree in a related discipline with 2+ years of professional experience additional experience will be considered in lieu of a degree.

• Currently possess a DoD TS/SCI Security Clearance. 

• Experience working with SharePoint and MS Office Products (Word, Excel, PowerPoint).

• Good oral and written communication skills.

• Ability to multi-task and function in a dynamic, fast-paced environment.

Preferred Experience, Skills, and Education:

• Familiarity with Government and DoD IT and security policies and requirements.

• Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.

• Experience w/ Remedy ticketing systems.

• Current industry certifications in quality management and or service management such as ISO 9001-20000 and ITIL.

• Lean Six Sigma Green Belt certification.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.