ServiceNow HR Technology Leader

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer: 

• Competitive salary and bonus plan

• Paid vacation/holidays/sick time 

• Comprehensive benefits package including 401K, medical, dental, and vision care 

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

What you will do:

You will use your extensive ServiceNow HR experience to bring new solutions and innovations through our ServiceNow platform, and to maximize the impact of the tool and the supporting teams with a focus on HR Operations. Collaborate with internal fulfiller groups to understand their business requirements and provide solutions that meet their needs. Develop and maintain relationships with internal clients. You will have a mix of consulting, team leadership, and hands-on troubleshooting and configuration responsibilities across the ServiceNow platform at JCI.

How you will do it:

• Work with internal clients, specifically HR COE’s, Shared Services Centers, and HR Business Partners, and HR Continuous Improvement team to understand their business requirements and provide transformative ServiceNow HR solutions that exceed their expectations through constant process improvement and maximization of ServiceNow capabilities.

• Develop and maintain relationships with internal clients globally.

• Develop and implement ServiceNow solutions that improve the back-end agent/fulfiller and front-end user experience and increase efficiency.

• Owning all ServiceNow back-end processes and maximizing the potential of the SN tool on behalf of our HR users/fulfillers.

• Identify and implement process improvements across the organization, with a focus on HR operations.

• Oversee the development and maintenance of ServiceNow documentation, including technical specifications, user guides, and training materials.

• Provide technical and configuration expertise across the ServiceNow platform.

• Oversee, develop and maintain ServiceNow workflows, forms, and reports.

• Optimize ServiceNow integrations with other systems, identifying potential for additional and updated integrations within the JCI ecosystem.

• Provide train-the-trainer training to internal clients on the ServiceNow platform as needed

• Stay up to date with the latest ServiceNow features and functionality, and quickly research potential solutions with ServiceNow consultants

• Stay up to date with ServiceNow’s latest features and functionality and identify opportunities to leverage them to improve business processes. Participate in ServiceNow community events and forums.

• Collaborate directly with the Digital HR Experience Leader, HR Content/AI Chatbot Product Owner, HR Technology team, and ServiceNow Platform team to share your broad ServiceNow expertise and drive innovative solutions.

• Manage the end-to-end delivery of service now solutions, including project planning, scoping, budgeting, resourcing, risk management, and issue resolution

• Lead and mentor a team of service now developers, analysts, and testers, providing guidance, feedback, and coaching

• Design and implement best practices, standards, and methodologies for service now development, testing, and deployment

• Communicate and coordinate with the client and other stakeholders throughout the project lifecycle, ensuring timely and effective delivery of the solutions

• Lead the creation and maximization of ServiceNow HR dashboarding and reporting (Shared Service, Web analytics, etc.) based on requirements of HR stakeholders

What we look for:

Required

• Bachelor’s degree in Computer Science, Human Resources, Business Administration, or related field.

• 7+ years of experience in ServiceNow configuration, development and administration. The role requires extensive experience with, and a deep understanding of, ServiceNow’s capabilities.

• 5+ Experience with ServiceNow HR Service Delivery, Performance Analytics and dashboards/reporting.

• 5+ years management experience with teams supporting ServiceNow

• Proven history of leading the delivery of innovative and sustainable solutions for companies with large, varied, and global employee populations.

• Strong communication and interpersonal skills.

• Ability to work independently, as part of a team, and leading cross-functional teams (with and without authority) across HR, IT, Finance, and other internal business support functions. This role will lead teams both directly and indirectly.

#LI-Hybrid

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.