Head of Service Management Austria (m/w/d)

As a global leader in smart, healthy, and sustainable buildings, Johnson Controls is dedicated to reimagining the performance of buildings to serve people, places, and the planet. Our teams are uniquely positioned to support a multitude of industries across the globe. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Role Overview:

We are seeking a highly experienced and strategic Head of Service Management (m/w/d) to oversee our service operations in Austria. This role demands a seasoned professional with a strong track record in service management, a deep understanding of P&L responsibilities, and the ability to lead the leaders, both functionally and disciplinarily.

What You Will Do:

• Lead and manage the service teams, ensuring high performance, motivation, and continuous professional development.
• P&L – responsibility for Service in Austria
• Oversee the delivery of exceptional service to our clients, maintaining high levels of customer satisfaction and addressing any issues promptly.
• Enhance customer satisfaction and loyalty by ensuring timely, high-quality service and support.
• Drive the financial performance of the service division, managing budgets, and achieving revenue and profitability targets.
• Ensure all operations comply with relevant regulations and safety standards.
• Professionally Manage claims risen by the customer, coordinate with internal and external stake holders

What We Look For:

• Minimum of 7 years of progressive experience in service operations, with at least 3 years in a senior leadership role. Experience in the building technologies or industrial sectors is highly desirable
• Proficient in navigating the dynamic environment of international organizations with a matrix structure. Preferred experience includes working in multinational corporations.
• Proficiency in German and English is required. Additional languages are advantageous.
• Strong strategic thinking and problem-solving abilities.
• Excellent leadership and team management skills.
• Proven track record of driving operational excellence and achieving business targets.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to drive change management and influence stakeholders.

Why Join Us?

• Innovative Leadership: Engage with industry-leading solutions in smart, eco-friendly building technologies, contributing to a greener and more sustainable future.
• Professional Growth: Opportunities for continuous learning and development in a global company.
• Empowered Teams: Lead and inspire a team of dedicated professionals in a culture that values bold ideas and collaborative problem-solving.
• Inclusive Culture: A diverse and inclusive workplace that values innovation and collaboration.
• Competitive Compensation: Attractive salary and performance-based incentives.

Application Process:

If you are a visionary leader with a passion for excellence and a commitment to customer satisfaction, we invite you to apply for the Head of Services position at Johnson Controls in Austria.

For this position (full-time 38.5h), an annual gross salary starting from €90,000 is envisaged (collective agreement for the metal industry). A significant overpayment is dependent on your qualifications and professional experience.

Contact:

To apply, please use our career portal.

For more information, please contact Mr. Saudin Mujic at saudin.mujic(@)jci.com

Join us at Johnson Controls and play a pivotal role in shaping the future of intelligent building solutions in Austria.

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