Senior Technical Support Engineer

How you will do:

• Respond to escalated technical inquiries that are sent by local technical support team.
• Carry out necessary remote site investigation by request.
• Responsible for seeking/developing resolutions to solve escalated issues.
• Report/escalate potential product issues to the global engineering team.
• Take charge of managing the process of problem-solving.
• Manage local lab, and carry out required tests to support NPI by working with product managers.
• ​Maintain technical communications with local technical support team.
• Collect training demand and plan training schedules by working with sales leaders.
• Coordinate with the learning team to deliver standard courses.
• Provide feedback and help learning team to improve standard courses.
• Develop and conduct customized training courses locally.

What we look for:

• Bachelor’s Degree in Mechanical/Electrical/Electronic Engineering or equivalent.
• More than 5 years of working experience.
• Familiar with Microsoft Project, Microsoft Excel, Word and Powerpoint.
• Good written in English and Bahasa and verbal communication skills with both internal and external.
• Good interpersonal and communication with both internal and external.
• Strong team player and ability to multi-task.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

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