National Dispatch Center Associate (Job Number: 957)

Johnson Controls International hiring for National Dispatch Center Associate (Job Number: 957) jobs in Aurora, CO, US

We are seeking a National Dispatch Center Associate to join our federal team based at our Aurora, CO or Kansas City monitoring center location.

 

At Johnson Controls, we support our nation’s most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure. 

 

Pay Range: $20.00 - $27.00 p/h to start. Will receive an additional $2.00 per hour upon receipt of active Department of Defense Secret security clearance. 
Location: Position can be either Aurora, CO or Kansas City, MO (No relocation available)
Shift:  7:3- am - 3:30 pm (Mountain Standard Time)
Benefits: Eligible for benefits on first day of employment 
Vacation: 3 weeks of paid vacation per calendar year 
Travel Required: None  

 

As NDC Associate, you will:

 

• Be available to take inbound calls from Customer and techs to assist with Service Requests, placing on test, seeing if all points are cleared before clearing test.
• Respond Quickly and precisely to incoming phone calls
• Handle all incoming email using 2 dedicated inboxes.
• Create workorders on proper accounts whether in Mastermind Island or Mastermind Enterprise
• Communication is essential with Customers, Technicians, Branch Managers, Productivity Specialist and Program Managers with JCSS and JCFS
• Document all incidents in Mastermind
• Operate all Call Center equipment
• Pull Parts Pending report from Island account and send add any additional information needed such as exact part number and send to Procurement and copy all techs through e-mail
• Update NDC Service ticket spreadsheet for tracking
• Check FRS for delivery of parts and get tracking
• Communicate with techs to verify receipt of parts and schedule return visit to site if needed
• Pull Job Summary and send to all business personnel daily
• Retain report in TEAMS for everyone to be able to handle if not in the office
• Send report to Program managers daily for DEA and FEMA accounts
• Move Service tickets to proper priority after completion of notification
• Document tickets on who was contacted in Comments in service ticket
• Place tech en-route, onsite and clear before billing
• Work NAWC report to clear tickets when received from site
• Create any SO for Corp of Engineers and send to appropriate individuals for approval and billing.
• Always back up alarm procedure if needed
• Any additional duties as assigned

Required Qualifications: 
 

• High School Diploma or GED
• At least one year of customer service experience; preferably in a call center environment 
• Professional communication skills, both written and verbal
• Intermediate computer knowledge including general Microsoft Windows environment and Microsoft Office suite (Word, Excel, Powerpoint, etc) 
• Able to multi-task in a fast-paced work environment
• Comfortable handling potential emergency situations
• Able to type a minimum of 25 words per minute
• Strong organizational skills, ability to multi-task, and detail orientation
• Successful completion of training module (minimum 80% accuracy)
• The ability to obtain and maintain a Department of Defense Secret security clearance required.  (This involves a background/character, criminal history, employment, and credit check.). Active Secret security clearance preferred.

 

Preferred Qualifications: 
 

• Prior experience working with law enforcement, emergency dispatching, or a criminal justice background
• Experience working with DoD Masterminds software

Who We Are 

At Johnson Controls (NYSE:JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect.  

 

To learn more about who we are and what we do, please check out our Take a Journey video.   
 

Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms: 
 

• Named to FORTUNE’s “Most Admired Companies” List
• Corporate Knights Global 100 Most Sustainable Corporations in the World
• Identified as a Sustainalytics Top-Rated ESG Performer for managing material ESG issues
• Received HRH The Prince of Wales’ inaugural Terra Carta Seal
• Ranked 67 on the Drucker Institute’s list of best-managed companies in America
• Named Chairman and CEO George Oliver IoT CEO of the Year for 2022

 

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers  

 

Division: JCFS (Johnson Controls Federal Systems) 

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