Support Engineer

Jabil hiring for Support Engineer jobs in Austin, TX, US

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY:

Support Engineers provide technical assistance to customers remotely, ensuring the smooth operation of hardware. Their ability to troubleshoot and resolve technical issues from a distance, supports efficient customer support and satisfaction. Support Engineers play a crucial role in delivering timely and effective solutions to customers, reducing downtime, and maximizing system performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This is an On-site position at the Austin, TX location
Performs basic to moderately complex troubleshooting of server hardware
Support end-users utilizing remote support tools
Interact with users to address technical issues, responding accurately and in a timely and professional manner
REQUIRED QUALIFICATIONS AND SKILLS:

2-4 years of server maintenance, migrations/upgrades, engineering test, debug, tech support, or relevant
Basic to intermediate understanding of server hardware technologies
Knowledge of RAID, Motherboards, electronic components
Knowledge of Ticketing Systems.  Service Desk, ZenDesk Preferred
Detect, diagnose, research solutions, and resolve computer software / hardware failures
Possess strong organizational and time-management skills
Ability to work independently and collaboratively within a team environment
Able to effectively manage time and prioritize tasks to handle multiple projects simultaneously
Ability to communicate clearly, professionally, and effectively to variety of audiences
Ability to maintain a professional and customer-focused demeanor while providing technical support to end-users
Must be team-oriented with the ability to collaborate with others to bring about a desired outcome
EDUCATION and EXPERIENCE REQUIREMENTS:

A.A.S or BS Degree is preferred
IT Certifications (CompTIA, ITCA, ITIL) is a plus
2- 4 years of relevant experience is required
Equivalent education and work experience will be highly considered
PHYSICAL REQUIREMENTS

Individual will be required to use computer keyboards or other equipment for extended periods of time.
Individuals may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time.
Specific physical abilities required by the job may include walking, carrying, and lifting up to 25 lbs., with some occasional lifting up to 50lbs

 

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility AccommodationIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.