IT Support Specialist

iAnthus hiring for IT Support Specialist jobs in Cortez, FL, US

Who We Are:

iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry - not just because it has the power to change people’s lives (especially those suffering from chronic ailments) – but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis industry.

Who You Are:

You have a strong desire to learn and to contribute to a team. You are passionate about making an inclusive, positive, and compliant workforce. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. If you would like to work in a fast-paced environment and are interested in building something meaningful with the rest of the iAnthus team, we would love to hear from you!

Professional Competencies:

• Positive attitude
• Exceptional attention to detail and organized
• Strong interpersonal and teamwork skillset
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and work in a fast-paced environment

Benefits:

•   20 days of Paid Time Off
•   Nine Paid Holidays
•   Paid Sick Leave
•   Paid Parental Leave
•   Medical, Dental, Vision, FSA, HSA, Transit Benefits, and 401(k)
•   Employer Paid Short-Term Disability and Life Insurance
•   Wellness Program
•   Employee Assistance Program
•   Ability to work in a growing company where your talents and skills can have a positive impact

Job Summary:

iAnthus is looking for an Entra (formerly Azure) IT Support Specialist. The Entra IT Support Specialist is a role that is focused primarily on Microsoft 365 Enterprise Suite and Entra (formerly Azure) administration but will also provide some end user support.

We are seeking a highly skilled and experienced Microsoft Entra (formerly Azure) Administrator who specializes in Intune, Defender, and the Microsoft 365 suite. You will be responsible for managing and maintaining our Entra cloud infrastructure, configuring and optimizing cloud services, and ensuring the smooth operation of Intune, Defender, and the Microsoft 365 suite. Your expertise will be instrumental in maintaining a secure and efficient cloud environment while providing support to internal teams and clients

Essential Duties:

• Infrastructure Management:
  • Deploy, configure, and manage virtual machines (currently using VMWare), virtual networks, and other infrastructure components, such as SQL Server Suite.
  • Monitor and optimize SaaS resources to ensure high availability, scalability, and performance.
  • Implement and manage Entra (formerly Azure) governance policies, security controls, and compliance requirements.
• Intune Administration:
  • Manage and configure Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).
  • Enroll devices, enforce policies, and ensure compliance across a range of platforms (iOS, Android, Windows).
  • Troubleshoot and resolve Intune-related issues, including device registration, policy enforcement, and application deployment.
• Defender Administration:
  • Implement and manage Microsoft Defender for Endpoint to protect endpoints from various security threats.
  • Configure advanced threat protection policies, conduct threat analysis, and respond to security incidents.
  • Monitor and analyze security logs, alerts, and reports to ensure effective threat detection and prevention.
• Microsoft 365 Suite Management:
  • Administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and other collaboration tools.
  • Configure and maintain user accounts, groups, and permissions to ensure proper access controls.
  • Troubleshoot and resolve Microsoft 365 service-related issues, including email delivery, collaboration, and authentication problems.
• Documentation and Reporting:
  • Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
  • Generate reports on system performance, security incidents, and compliance status.
  • Communicate technical information effectively to both technical and non-technical stakeholders.
• Collaboration and Support:
  • Collaborate with cross-functional teams to support their various cloud infrastructure needs.
  • Provide technical guidance and support to end-users, resolving their issues and addressing their concerns promptly.  This may include other supporting other critical Line of Business applications as well.
  • Provide guidance and support to field services technicians.
  • Stay up to date with the latest Entra (formerly Azure), Intune, Defender, and Microsoft 365 features, updates, and best practices.

Qualifications:

• • Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
  • Proven experience as a Microsoft Entra (formerly Azure) Administrator, specializing in Intune, Defender, and the Microsoft 365 suite.
  • Strong knowledge and hands-on experience with Entra (Formerly Azure) infrastructure management, virtualization, and networking.
  • Expertise in deploying and managing Intune for MDM and MAM, including policy enforcement and application deployment.
  • Experience with Microsoft Defender for Endpoint, including configuring advanced threat protection policies and incident response.
  • Proficiency in administering Microsoft 365 services, such as Exchange Online, SharePoint Online, and Teams.
  • Familiarity with PowerShell scripting for automation and management of Entra (Formerly Azure) resources.
  • Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions.
  • Excellent communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
  • Relevant Microsoft certifications, such as Entra (Formerly Azure) Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator Associate, are highly desirable.

The annual salary for this position is $85,000 - $90,000.

Equal Opportunity Employment

iAnthus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, iAnthus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  iAnthus expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.