Retail Operations General Manager - Located in John Wayne Airport

Hudson Group hiring for Retail Operations General Manager - Located in John Wayne Airport jobs in Mission Viejo, CA, US

Located in John Wayne Airport

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we offer:

• Competitive Salary Range: $95,000 - $115,000 / yr
• Daily Pay

• 20% off Hudson Employee Discount
• 50% off Hudson Employee Food & Beverage Discount
• Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs

• Company Paid Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

This General Manager position is for you, if you enjoy:

• Managing the commercial activities of the business and local relationships while maximizing profit sales
• Promoting a brand image of excellence through a strong work ethic, leadership by example, and consistent delivery of excellent customer service
• Working in John Wayne Airport

Your Team is counting on you as a General Manager to:

• Provide flexibility to work long/ irregular hours any day of the week, weekends, and holidays
• Oversee 50 employees
• Oversee 12 stores

General Manager Key Accountabilities:

• Responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customer and ensuring the highest level of customer service possible

• In conjunction with the Country General Manager and Regional Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the shops
• Analyze the KPI’s if any issue in the shop might be affecting the daily sales, and take corrective actions if needed
• Organize and lead the Weekly and Monthly Meeting with Operation’s responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)
• Prepare a weekly and monthly action plan as a result of the Weekly and Monthly Meeting
• Review Sales targets by shop, category and brand, compared to the previous week, month, year and budget

• Lead the Terminal/Store Manager’s team
• Control the cost and take actions if needed
• Cultivate an excellent relationship with the Airport authorities
• Coordinate the SIP in terms of implementation and execution
• Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops

• Responsible for matching of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department
• Execute performance evaluations and goal assessments
• Accountable for the P&L in the operation
• Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates
• Participate in the determination of the investment and development plan

• Need to work with Supply Chain, Commercial and Marketing Team to ensure the right store level, assortment and marketing support to maximize sales / profit
• Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented
• Works closely with the ACDBE Partners and their management team to provide reports on the state of operations and collaborate with them to obtain the annual certification
• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors

General Manager Required Qualifications:

• Associates Degree or above
• Retail experience with at least 3-5 years at a management level
• Multi-store management experience
• Knowledge of the retail or consumer goods industry
• Strong leadership skills

• Demonstrated ability to build effective teams and motivate employees
• Good knowledge of travel retail concepts
• Good problem solving skills
• Previous capital project management experience
• Experience in managing multi-unit/multi-category retail business

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123QA