Sr. Customer Service Rep

Heidelberg Materials hiring for Sr. Customer Service Rep jobs in Des Plaines, IL, US

AutoReqId: 20143BR

Pay Class: Salaried Non-Exempt

Minimum Pay Rate: $54,000.00

Maximum Pay Rate: $68,182.50

Department: Customer Services

Line of Business: Aggregates

Position Type: Full-Time

Job Posting:

Heidelberg Materials is seeking a Sr. Customer Service Representative to join our team in Westchester, IL and will report directly to the Sales Manager.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.

What You’ll Get to Do:

This is a great opportunity to be a key player in our customer service department. The position reports directly to the Customer Service Manager and is responsible for all aspects of customer service; receiving and processing orders, direct communication with our customers, follow up and problem solve orders when necessary, and provide efficient and professional service to our customers.

• Receive & process all customer orders timely and efficiently
• Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent
• Answer incoming telephone calls to the Customer Service center in a positive and professional manner
• Communicate order confirmations & completion status to customers
• Data entry of all customer and job information into SAP Data System
• Interface with customers, truck drivers, Sales, & Plant personnel
• Communicate shipment & sales information to all HQ and Regional Sales & Plant Offices
• Coordinate and maintain product order delivery of shipments with approved freight carriers through Lehigh's distribution network to ensure maximum accuracy, cost effectiveness, and efficiency of product deliveries.
• Maintain a high level of knowledge regarding product offerings throughout Lehigh's production and distribution facilities
• Provide after-hours support when necessary, including weekends, Holidays, and during inclement weather. Work from home or at another Lehigh facility during inclement weather
• Maintain and update certain S.A.P. data and reporting
• Follow all applicable safety policies and procedures
• Others duties and projects as assigned by management

Who We Are Looking For:

• Excellent written & verbal communication skills; Specifically telephone skills
• PC skills and knowledge of Windows based programs essential
• S.A.P. skills and knowledge essential
• Experience in sales or inside sales environment a plus
• Product knowledge in the cement or construction industry helpful
• Experience in a high pressure, fast paced team environment
• Customer Service concepts
• Ability to travel as needed (up to 10%)
• High School education or equivalent. College degree or equivalent experience preferred.

Benefits & Compensation:

We appreciate that candidates have many questions when considering opportunities, so we want to let you know that we offer a comprehensive compensation and benefits package, which we like to share with candidates a little bit later in the process.

No search firms, please.

Heidelberg Materials is a Drug-Free Workplace.

Employer Statement :

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled