Field Lead - Wilmington, NC

Hawx Services, LLC hiring for Field Lead - Wilmington, NC jobs in Southport, NC, US

• Full-time position
• Work travel required
• $50,000 - $65,000 a year
• $2,000 sign on bonus!

• Perform efficient routes individually.
• Assist General Manager in providing feedback and coaching Service Pros.
• Support and train Service Pros on handling customer concerns.
• Help to develop team members, and create a culture of excellence and longevity.
• Perform Ride-along Trainings with New Hires and other Team Members.
• Assist in holding in-person Foundational Training sessions.
• Assist in holding Team Meetings.
• Assist the General Manager in making sure that employees fully complete their Foundational Training, Micro-trainings, and all other training.
• Exemplify safe performance of job duties and adherence to safety policies and procedures.
• Support General Manager in ensuring that all incidents and near misses are reported accurately.
• Reinforce a culture of safety within the team.

• Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.

• People Person: Keeps things positive and gets energy from people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with frontline team members. Enjoys working cross-functionally with Sales teams and knows how to relate to and work with them.
• Coaching: Leads by example and understands when and how to coach and provide feedback.

• Top Performance: Sets the bar for the team in service quality and route efficiency.
• Effective Communication: Works well with team members of any skill level to level up their performance and has the ability to onboard and train new hires.
• Technical Expertise: Has a solid understanding of the pest control field and the technical aspects of the job being performed by frontline employees. Field Leads must understand protocols, application techniques, products, equipment and other tools that are used on a day to day basis so they can train and coach to a high standard.
• Safety, Risk Assessment, and Compliance: Understands relevant regulatory requirements, risk assessment methodologies, safety programs, and compliance standards.

• Pest management experience, preferably in a residential market, with responsibilities related to coaching and developing frontline team members.
• Must have and maintain any required state licenses/certifications.
• Must be 21 years or older with a valid driver's license.
• Must pass required background check and drug screening.
• North Carolina Certified Applicator License required

• Medical, dental, vision, life insurance
• 401K with company match
• PTO and Paid Holidays
• Employee Assistance Program (EAP)
• Short and Long Term Disability