Customer Service Rep/Project Coordinator

Green Bay Packaging hiring for Customer Service Rep/Project Coordinator jobs in Grafton, WI, US

Position Overview:

Plan, direct and coordinate activities of projects to ensure that goals and objectives are accomplished within prescribed time frame. Facilitate excellent customer relationships and support effective manufacturing operations. Interact with customers, sales representatives, team members and internal departments to gather information and manage systems for order entry, inventory management and all customer requests.

Responsibilities:

ESSENTIAL FUNCTIONS

• Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
• Reviews the purchase requirements for each job; initiates the process.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.
• Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.
• Manage the collection, analysis, documentation and coordination of assigned projects.
• Maintain technical competency and remain current in changes in processes and procedures.
• Obtain and evaluate all relevant information to promptly resolve inquires and customer complaints and review with customer service manager.
• Abide by all company policies and procedures, including practice safe work habits.
• Adhere to Wisconsin Packaging Division’s quality policy to ensure complete customer satisfaction.
• Serve as a liaison to customers, sales, customer service, design and manufacturing.
• Maintain regular attendance as required by your position.
• Promotes a positive working environment supporting Wisconsin Packaging Division’s teamwork concept.
• Assists the management team with special projects as assigned.
• Operate customer or inventory management software systems.
• Present information in one-on-one and small group settings.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving, decision making and conflict resolution skills while using good judgement.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Qualifications:

• High school diploma or GED required.
• 2-3 years customer service experience in related field preferred.
• Proficiency in Microsoft Office programs including Work, Excel and Outlook and Adobe Acrobat required.
• Intermediate computer skills.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Ability to evaluate a situation objectively.
• Ability to troubleshoot issues, offer accurate information. 
• Ability to work independently with a high attention to detail.

Compensation & Benefits:

Green Bay Packaging Inc. offers a highly valued, competitive, and comprehensive compensation and benefits program. Join a team dedicated to true employee empowerment and long-term success by applying today.

Division Description:

The Great Lakes Division supplies corrugated containers, point of purchase displays, wood/foam specialty packaging, and contract packaging and fulfillment services. Our goal is to provide our customers solutions to their packaging and retail requirements and deliver “one stop shopping solutions.”