Support Administrator

Green Bay Packaging hiring for Support Administrator jobs in Francis Creek, WI, US

Position Overview:

Are you passionate about technology and enjoy troubleshooting to solve complex IT issues? We are seeking a proactive and knowledgeable IT Support Administrator to join our dynamic team. In this role, you will be the backbone of our daily operations, ensuring our hardware and software systems run smoothly and efficiently. Your expertise will be crucial in providing top-notch technical support and maintaining our IT infrastructure. This role requires an energetic, customer service-oriented technologist with a minimum of 3 to 5 years applicable work experience in Service Desk, Windows Desktop and Server administration, PowerShell scripting, and Application support.  Familiarity with O365, RemoteApp, Azure, SCCM/Intune, and HyperV is a plus. Strong customer service, problem-solving and a teamwork mentality are critical for this position.  If you’re ready to take on a challenge and make a significant impact in a fast-paced environment, we would love to hear from you!

Responsibilities:

• Support and basic administration of Remote Desktop Services
• Support and administration of Active Directory/Azure User/Group Management
• Support of O365 accounts and licenses 
• Support DHCP, DNS, FTP and other network services 
• Respond to server resource monitoring alerts 
• Monitor and work customer support tickets and requests 
• Divisional support escalation  
• Training and Documentation 
• Software inventories and documentation
• Ability to participate in a rotational 24/7 on-call schedule 
• Setup of physical workspaces, PC’s, printers, monitors, and other peripherals 
• Desktop and deskside support as required 
• Perform other duties as assigned 
  
  

Qualifications:

• Associates degree, trade school certificate or equivalent hands-on work experience  
• 3+ years’ experience in workstation configuration management, administration and production support  
• Microsoft Server systems certifications such as Microsoft MCP, A+, Network+ are valued 
• Windows 10/11, Windows Server: 2016 – 2022 
• Microsoft Active Directory  
• Microsoft System Center Configuration Manager and Intune 
• Knowledge and understanding of server virtualization focused on Hyper-V  
• Demonstrate basic to intermediate scripting knowledge and skills with PowerShell  
• Demonstrate excellent oral and written communication skills  
• Ability to manage multiple tasks in a time-critical production environment  
• Ability to comprehend systems architecture and design  
• Ability to gather, interpret, document, and evaluate workstation requirements  
• Ability to conduct research into workstation and application issues  
• Ability to present ideas in business-friendly and user-friendly language  
• Highly self-motivated, with keen attention to detail  
• Proven analytical and problem-solving abilities  
• Strong customer service orientation and work ethic  

Compensation & Benefits:

Green Bay Packaging Inc. is an Equal Employment Opportunity (EEO) employer. In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, prescription drug, STD, LTD and company matching 401(k).  

Division Description:

Green Bay Packaging is a vertically integrated paperboard manufacturing company that operates 38 divisions in 17 states with a global presence in Mexico and Canada. We are a privately held corporation headquartered in Green Bay, Wisconsin with annual sales exceeding two billion dollars and over four thousand employees and growing. GBP offers a wide range of innovative products and support while implementing lean manufacturing principles. We provide affordable packaging solutions with an unwavering commitment to sustainability, quality and service. Our focus serves to strengthen customer relationships resulting in long term partnerships. At Green Bay Packaging we blend art with science, delivering you the most intelligent products in the industry.

George F. Kress’s vision in 1933 remains our guide - a commitment to provide innovative solutions by empowered people solving specific customer challenges.