Help Desk Intern

• Diagnose and resolve technical hardware and software incidents.
• Respond to incident and service requests for technical assistance in person, via phone, and electronically.
• Install software/hardware.
• Clean, modify and repair computer hardware including monitors, keyboard/Mouse and printers.
• Manage servers – Including user access and management.
• Set up new user hardware and physical spaces.
• Track and route incidents and document resolutions.
• Identify and escalate situations requiring urgent attention.
• Work closely with others to complete a task.
• Redirect problems to appropriate resource.
• Learn to become a liaison between IT professionals and end user.

• Working knowledge of fundamental operations of relevant software and hardware equipment (i.e. Microsoft Windows operating systems, Android/iOS, desktop PC, laptop, and Cisco network/VoIP equipment).
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Must be self-driven and able to accomplish entry-level troubleshooting tasks.
• Microsoft or other industry certifications are a plus.
• Strong analytical and problem-solving skills.
• Well organized with good time management skills.
• Strong customer focus.
• Ability to work independently and as a member of a team.
• Knowledge of remote systems and servers.
• Office 365 knowledge.
• Previous experience troubleshooting Microsoft Windows 10.
• Comfortable working within manufacturing environment at times.

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.