Senior Sales Manager

Great Wolf Resorts hiring for Senior Sales Manager jobs in Mason, OH, US

Pay: $0 per hour - $0 per hour

At Great Wolf, the Senior Sales Manager targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.

Essential Duties & Responsibilities

• Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to "sell" and the non-peak hours to do account maintenance tasks
• Keeps accounts current and records prospects and accounts by creating tracing system for callbacks, release dates, future meetings, etc.
• Tracks all contact data in OPERA
• Maintains relationships and a cadence of communication with all accounts to maintain top of mind awareness
• Assists in the preparation of group room blocks forecasts
• Submits a weekly report to the director of sales and catering
• Prepares group proposals as well as sales materials and contracts
• Responsible for group room and catering revenue that make up overall revenue budget for lodge
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
• Exercise appropriate authority to negotiate pricing for meeting room rental and audio visual
• Provides consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
• Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Creates and updates quarterly action plans outlining business objectives
• Represents the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Assists in the supervision, control and administration of the entire sales team
• Hires, trains, motivates and provides guidance on a daily basis to members of the sales team
• Conducts annual performance/contribution assessments with members of the sales team

Basic Qualifications & Skills

• Bachelor's degree in hotel/hospitality or related field, or equivalent combination of education/experience
• Minimum 4 years in event/conference sales
• Minimum 1 year supervisory/leadership experience in hospitality field
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Successful Department of Motor Vehicle check
• Professional communication skills both verbal and written
• Desired Qualifications & Traits
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time