Customer Service Rep

General Dynamics Information Technology hiring for Customer Service Rep jobs in Raleigh, NC, US

Customer Service Specialist II

Customer Service Specialist II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the North Carolina Medicaid. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide customer assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

Essential Job Functions
• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
• Places outbound customer service or customer satisfaction calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
• Adheres to established customer service and documentation standards within required time frames.
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
• Performs clerical or administrative duties as assigned.

Basic Qualifications

WHAT YOU'LL NEED TO SUCCEED:
• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Security Clearance Level: n/a
• Required Skills and Abilities: customer service, communication, problem solving
• Preferred Skills: customer service
• Location: Hybrid

GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications

Work Requirements

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Years of Experience
1 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
None

Salary and Benefit Information
The likely hourly rate for this position is between $14.87 - $20.13. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.