Systems Analyst

General Dynamics Information Technology hiring for Systems Analyst jobs in Bossier City, Home Office, US

GDIT's DOJ/OJP team is looking for a dynamic Systems Analyst to join our agile Tier 3 Operational Support team for a Pega based grant case management system. As a Systems Analyst, you will provide user support and customer service on company supported computer applications and platforms. You will troubleshoot problems, advise on the appropriate action, and translate those problems into requirements for your agile development team members.

Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for a web-based application using the ServiceNow ticketing system and Azure DevOps requirements management tool. The employee will apply their trouble shooting skills to resolve customer's technical issues, interface with internal teams to resolve problems, and investigate detailed agency cases. This position requires the employee to interface not only with external customers but internal federal points of contact, the system developers as well as manage the day-to-day efforts of the escalated service desk team. The employee will become proficient in the client's system and be able to translate customer problems into bugs and enhancements for the development team. Daily collaboration with other operational support and agile development team members will occur to fully support the OJP client.

Required Qualifications:

• Excellent written and oral communication skills and the ability to work with all levels of management and technical personnel.
• Experience with ServiceNow or similar service desk ticketing systems.
• History of working with large enterprise level applications.
• A track record of delivery in challenging, face-paced environments.
• Agile team experience
• BS or equivalent + 3 yrs related experience.

Desired Qualifications:

• Experience with Microsoft Azure DevOps
• Business analyst experience with working on Web based applications.
• Knowledge of Pega platform and/or Pega Business Analyst Certifications

Contract Requirements:

• Contract Requires US Citizenship
• Must be able to obtain and maintain an Agency specific Public Trust clearance

Work Requirements

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Years of Experience
3 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

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Travel Required
None

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely salary range for this position is $64,000 - $96,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.