Manager, Operations

First Citizens Bank hiring for Manager, Operations jobs in Wake Forest, NC, US

This Corporate Real Estate position is responsible for managing and development of long-term strategies, increased efficiency, and programs to manage the retail banks and income property portfolio. This role is key to supporting the technical and business components while both collaborating and supporting multiple verticals and departments. This position will be highly skilled in change management while implementing procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, vendor management, improves service quality and delivery, and manages risks through oversight of facility activities and research, and recommends industry best practices. Manages and develops operational staff responsible for compliance, facilities support, procedures, KPI monitoring, Leadership reporting, asset management and program management of branch facilities. Collaborates with Regional Managers to implement energy and sustainability programs within retail banks and income property portfolio while ensuring technology tools meet the needs of the Bank.

• Facility Strategy - Develops and manages continuous relationships with key department leaders ensuring continuous alignment of the workplace with business needs. Collaborates with Regional Managers, Facility Managers, CRE Leaders, vendors and key stakeholders on strategic activities and analytics related to continuous improvement of service delivery processes that drive operational excellence while increasing compliance. Supports acquisition integration activities.
• Asset Management - Ensures maintenance planning aligns with industry standards and meets regulatory requirements. Responsible for tracking and managing preventive maintenance programs across the portfolio. Supports and implements energy and sustainability programs within portfolio. Manage a strategic life cycle program inclusive of program for managing Branch Facility assets to maximize the maintenance and reliability of the assets, monitoring total cost of ownership of assets, performing QC inspections of assets.
• Vendor Management - Ensure that processes and procedures are maintained/developed, vendor compliance is maintained, regulatory and operational guidelines are documented, and data analytics are leveraged to drive informed decision-making, and optimize service delivery while maintaining compliance and business continuity. Works with key vendors to determine if improvements or changes are needed. Coordinates with procurement and vendor management on contract activity as needed.
• Budget Planning - Develops, creates, tracks, and maintains short and long-term (5-10 years) capital and expense budgets. Manage and recommend tools to report and monitor budget variances. Implement tools to develop capital/operating budgets, initiatives to enhance vendor managers while enhancing buying power, and collaborating with regional managers. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities. Collaborates to standardize reporting of Capital& Operating budget, tracking and variance reporting and analysis.
• Business Support- Supports operational needs of Branch Facilities and Income Property teams. Collaborates in ensuring alignment between corporate programs and local implementation. Maintain process documentation; risk, audit, and financial reporting; contribute to executive reporting on program and project status. Oversee the creation of KPI dashboard and automation of related reporting. Ensures assets through portfolio are safe, reliable, and sound.
• Managerial Functions - Manages operational team, providing coaching and support for professional development. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to guidelines, procedures, and routines to meet objectives. Manages the selection, hiring, performance, training, and evaluation of assigned staff, which may include professional development.
• Relationship Development- Develops influential relationships with Regional Managers, Facility Managers, CRE Leaders, vendors and key stakeholders in support of program success.
• Project Management – Collaborates with CRE leaders, Regional Managers, and Facility Managers, to both streamline and standardize project delivery across portfolio while ensuring we meet guidelines of ADA, OSHA, regulatory, industry standards and Building Codes. Streamlines project enhancement projects at assigned regional locations. Collaborates with Project Development team Supports projects outside the Department that involve the workplace projects.

Bachelor's Degree and 8 years of experience in Corporate Real Estate Facilities or Property Management OR High School Diploma or GED and 12 years of experience in Corporate Real Estate Facilities or Property Management

Preferred Area of Experience: Management

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits