Process Improvement Analyst (Hybrid in Raleigh, NC)

First Citizens Bank hiring for Process Improvement Analyst (Hybrid in Raleigh, NC) jobs in Wake Forest, NC, US

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

This Process Improvement Analyst is responsible for supporting the business in the development of on-going process and policy assessments, evaluations, compliance, and improvement to support business and Bank initiatives and strategies. This position assist with evaluating operational processes and data in collaboration with department staff using Lean Six Sigma methodologies or similar discipline. This position is within the Strategy Office division focused in supporting enterprise-wide projects.

• Process Improvement - Analyzes, identifies, and makes recommendations on areas of improvement within business processes and operational data. Leads the development of policies and procedures to ensure consistent implementation and governance. Ensures processes are focused on improved efficiency, cost-effectiveness and/or internal and external customer service while balancing the Bank's risk appetite.
• Project Management - May support project manager on large process improvement projects. May lead consultative projects with an impact across the department. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.
• Collaboration - Consults and partners with business leaders to plan projects and programs. Provides complex analysis and decision support to business on key priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement. Communicates clearly with management, associates, and wider business units to implement change across the Bank.

Bachelor's Degree and 4 years of experience in Prior banking experience, Process improvement, consulting or project management

OR High School Diploma or GED and 8 years of experience in Prior banking experience, Process improvement, consulting or project management

Additional Required Qualifications:

• Process improvement experience
• Lean Six Sigma Green Belt or Black Belt required
• Aris Enterprise Software (process modeling software) required

Preferred Qualifications:

• Large Financial Institution experience preferred
• Project Management certification preferred

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits