Wash Associate - Associate
- Company:Crew Carwash
- Location:Anderson, In, United States
- Employment Type:Full Time, Part Time
- Last Updated:10/21/2024
- Apply On Company Site
Crew Carwash hiring for Wash Associate - Associate jobs in Anderson, IN, US
We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row!
(click the link to read the news!)
Customer Service Team Member roles are waiting for you! Get on the CREW!
Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with outstanding earning potential, amazing benefits and the best coworkers in Indiana, apply today! We have a limited number of openings for Full-time/Part Time team members; day and evening shifts.
What Can We Offer You? (get ready because it is a lot!)
·Organizationally Healthy Culture
·Flexible Schedules
·FREE Carwashes, naturally
·Fantastic Tuition Reimbursement
·Competitive Pay Based on Experience
·Incredible Training
·Growth Potential
·Employee Recognition and Appreciation Events
Benefits for Associates at 30+ hours weekly:
·Medical, Dental & Vision Insurance
·Short & Long Term Disability Insurance
·Company Paid and Supplemental Life Insurance
·Generous Paid Time Off
·401k with 100% Company Match (Up to 3%)
Compensation:
·Base PLUS incentive/commission pay
·At Crew Carwash, your base hourly rate is guaranteed at $15-16/hr., but through our incentive pay program you can earn far more.
We offer regular special contests with Gift Cards and individual awards every month based on performance. Whether you are looking for a great job as you continue through school, a fast career track toward management or a lifetime role serving grateful customers; we may have the right role for YOU!
What do we need from you?
Come to us with or without experience. We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know. If you have great customer service skills or if this is your first job, we have roles for you.
A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and Team Members!
EOE/DFWP/ADA
Qualified candidates for an associate position will meet the following criteria. As an Associate you must:
- Be 16 years or older.
- Be completely drug free.
- Be able to safely lift 50 lbs.
- Communicate clearly, in English, with all customers.
- Make correct change for customers, without the use of a cash register or calculator.
- Have reliable transportation to work each day.
- Move quickly for extended periods of time.
- Be on your feet, without sitting, 80% of your shift.
- Be able to bend, kneel, and stretch to reach regularly throughout your shift.
- Be able to withstand extended exposure to all weather extremes.
- Be willing to get your hands dirty, conducting clean-up and other necessary tasks.
Please Note: As an Associate at Crew, you will typically fill all of the following positions during the course of a shift, and often times may fill more than one of these roles at any given time.
- Customer Satisfaction - The number one responsibility of all associates is making sure that every customer leaves satisfied and “WOWED!” by their experience at Crew. We accomplish this a number of ways:
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- Greeting each customer with a smile.
- Working quickly and efficiently to show the customer we value their time.
- Going out of our way for customers.
- Communicating with every customer in a friendly, professional, and respectful manner.
- Checking in with self-serve vacuum customers and ensuring their satisfaction.
- Helping customers who are not satisfied with their carwash and rectifying the situation.
2. Service Advisor – One of the positions you will fill is that of service advisor. The service advisor is the person that greets the customers as they enter our property. As Service Advisor you will:
-
- Acknowledge each customer as they arrive.
- Direct to appropriate lane, as needed.
- Identifyvehiclesafety issues.
- Coach customers who need assistance with the MPT.
- Help customers with the purchase of loyalty programs.
- Helpdisappointed customers.
- Conductfollow-upwithdisappointed customers
3. The Director – The director is the team member who guides the customer’s vehicle onto the conveyor. As a director you will:
-
- Guide our customers safely onto the conveyor.
- Spray down any hard to clean areas with the high-pressure hose.
- Instruct the customer on when to place their car in neutral and send them off into the wash tunnel with a smile and a friendly demeanor.
- Identify any “special attention” items that need addressed, to ensure the safety of the customer’s vehicle.
- Ensure that the customer enters the tunnel and is proceeding on our conveyor in a safe fashion.
4. The Team Leader – The crew Leader is the team member that will “bounce” between the service advisor position, the director position, and insuring customer satisfaction in the vacuum area. The crew leader will typically be the highest ranked team member in production. As a crew leader you will:
-
- Have on a backup apron and PTT.
- Assist the current service advisor and break as needed.
- Assist the director by being their second director for high volume times or offering a break as needed.
- Ensure customer satisfaction at the exit end and the vacuum area by asking customers about their wash quality and offering a rewash if necessary.
- Inform customers in the vacuum area of our loyalty programs and be ready and able to sell immediately.
5. Miscellaneous Responsibilities – In addition to the above responsibilities, Associates will also:
-
- Participate in general clean up around the location (cleaning windows, mopping, emptying trash, etc.)
- Change the message on the high-rise marquis.
- Cut the grass; pull weeds, and other landscaping duties.
- “Clean as you go”. All associates are expected to pick up debris, papers, garbage, or clean up anything left by customers.
- Assist with unloading deliveries.
As an Associate at Crew you are eligible for the following benefits:
- Education assistance – If you meet the average hours worked, during the college semester and maintain a “C” average, you can earn up to $3,500 per year in education assistance.
- Wash Services – Each team member earns one car wash each week- this wash may not be sold for cash.
- Full Time Benefits - For full times Associates, we offer a wide range of benefits. To be considered full time, you must regularly be scheduled 36 to 40 hours per week and average no less than 32 hours worked per week. Full time Associates can qualify for the following:
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- Health, Dental and Vision Insurance
- Time and ½ Holiday Pay
- PTO
- Bereavement Pay
- Disability and Life Insurance
- 401-K w / company match.
- Pay Type Hourly
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