Desktop Support (ONSITE)

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: Desktop Support (ONSITE)

Work Location: Beaverton, OR

Job Summary

NIKE Inc. does more than outfit the worlds best athletes. It is a place to explore potential obliterate boundaries and push out the edges of what can be. The company looks for people who can grow think dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers’ leaders and visionaries. At Nike it s about each person bringing skills and passion to a challenging and constantly evolving game

Responsibilities

• Partner and align with internal teams (ie. Nike Sourcing Finance Legal HR) telecom carriers and telecom expense management company to support wireless mobility infrastructure services and roadmaps
• Core competency in Wireless Mobility Services (ie. Mobile phones/tables plans features and technical knowledge)
• Provide assistance and support for incoming queries and issues related to wireless mobile devices and services
• Write knowledge base articles related to wireless mobility services
• Communicate with stakeholders to understand and support business requirements and technology needs
• Serve as an escalation point for customers
• Analyze and implement efficient IT process
• Gather feedback from end users to continue process improvement
• Collaborate with cross functional teams to align on services and approach to maximize value and ensure we deliver appropriate services to support strategic initiatives
• Accountable for providing accurate project estimates tracking of project spend and management of project budgets for wireless mobility globally
• Keep abreast of technology trends and developments

Requirements

• Proven track record of success in fast-moving organizations with complex technology requirement
• Proven experience as a Telecom Analyst IT Consultant or similar role
• Experience in project management
• Excellent verbal and written communication skills
• Knowledge of system database and troubleshooting
• Excellent customer service skills
• Ability to build presentation deck think strategically and communicate to a large audience
• Strong influencing skills and ability to interact with senior leadership and vendors
• Collaborative style and a focus on continuous improvement quality and proactive planning

Salary and Other Compensation

Applications will be accepted until 10/3/2024.

The annual salary for this position is between $50,500 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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