Production Support Lead

Cognizant hiring for Production Support Lead jobs in Mason, OH, US

Cognizant Technology Solutions is seeking for Production Support Delivery Lead to grow with our team. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you! This role will let you drive multiple projects

• Rollout operational changes and functional enhancements as per schedule
• Manage and develop team capability for resolving complex incidents
• Prepare status reports for Customers and internalcollaborators with the objective of resolving incidents and addressing adhoc requests to support high complex issues within the limits of pre-defined corporate guidelines.
• Customer Management Communication with Business users related to resolving queries, obtaining clarifications and providing updates
• Setup Business bridge calls to update status of Critical incidents outages
• Follow up with internal and external partners (Customer and Vendor liaison) to progress tickets to resolution.
• Initiate escalation procedure for incidents based on the agreed upon timelines and track it to closure
• Manage queue effectively and allocate tasks to the team based on an allocation plan.
• Ensure tasks are completed within target set (the tasks include incidents service requests identified problems Operational changes enhancements etc.)
• Conduct peer reviews and ensure quality of work.
• Comply to defined process during task execution (including problem management KEDB management etc.).
• Contribute and participate proactively in knowledge sharing sessions
• Provide complete KT to support teams before any production release.
• Manage and mentor the mentees (team)
• Provide inputs for development of learning plan for the team
• Act as a buddy for new hires
• Shares recommendation towards Performance management and recognition of team members.
• Adhere to Organization policies and procedures
• Participate in project and organization initiatives led by the Delivery leadership
• Contribute new ideas and innovative approaches at work including CSI theme

• 6-8years of experience in prod support
• Experience in Handling Incidents Service requests and Problem management.
• Experience in Handling outage calls involving business users admin teams and other key stake holders.
• Experience in handling called out issues which needs quick resolution
• Technical Skills : PL/SQL Spring Core Spring MVC Microservices Spring Boot Core Java REST Web Services
• Domain Skills : Payer
• Nice to have skills : SOAP Maven Veracode Spring Security Unix Web Logic Application Server Shell scripting Groovy Java Persistence API Spring Batch JBoss Tomcat Azure Linux PCF Oracle Struts UrbanCode Deploy Hibernate Postgre Splunk MySQL Postman IT Service Management Dynatrace GIT AWS Appdynamics Mongo DB Spring Logging Spring JPA Websphere Liberty ETL APIGEE Mockito SQL Server Google Cloud Platform Websphere application server

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you! Apply Now!

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant

The position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.