End User Computing Analyst (Onsite)

Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. However, clients need new business models built from analyzing customers and business operations at every angle to really understand them.

With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate and scale the most desirable products and delivery models to enterprise scale within weeks.

*You must be legally authorized to work in the United States without the need of employer sponsorship, now or at any time in the future *

Job Summary

We are seeking a highly skilled Technical Lead with 5 to 6 years of experience in Desktop Support. The ideal candidate will be responsible for overseeing remote desktop support operations ensuring seamless technical assistance and contributing to the overall efficiency of our IT services. This role is pivotal in maintaining high standards of technical support and enhancing user satisfaction.

Technical Skills: EUC and software/OS installations and support.

Technical Skills: SCCM

• Good experience of working in end-user support functions covering EUC and software/OS installations and support.
• Performs analysis, diagnosis, and resolution of sophisticated end-user computing problems, and recommends and implements corrective solutions.
• Installs, configures, tests, maintains, monitors, and solves problems with end-user computing hardware (including desktops, laptops, printers, mobile devices, telephones, etc.) and related software.
• Responds promptly to all requests for assistance and prioritizes and completes requests with a high level of customer service and within expected timeframes and/or service level agreements (SLAs)
• Good knowledge of Microsoft's product offerings including high level capabilities and competitor products Supporting Windows 10 and MS Office 365 using System Centre Configuration Manager (SCCM)
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security standard processes.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Updates and maintains information in the ticketing system, and prepares status, activity, and project updates and reports, as requested.

Primary: Irvine - CA USA

The annual salary for this position is between $63,500 - $74,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.