Desktop Support Technician Intern

Brinks Home hiring for Desktop Support Technician Intern jobs in Farmers Branch, TX, US

• Provides local and remote assistance to end-users – laptop, desktop, virtual desktop, mobile devices, audio/visual conference system, and other technology as required.
• May include some consulting, gathering and analysis of requirements and recommending solutions.
• Tier 2 supports enterprise clients (desktops and laptops) and client application systems interfacing with team members at all levels including executive team members.
• Assists with scheduling refreshments of equipment, providing life cycle support for the client PCs, configure/support clients and user assistance as needed.
• Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost effectively.
• Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base
• Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance, and enhancements for the configuration of existing and proposed systems.
• Configures and deploys new workstations, printers, and software. Provides support for client printer configurations and other IT related support tasks as needed.
• Maintains current documentation on end-user computing applications and computer asset inventory.
• Provides input to the direction for standards, best practices, and processes.
• Continues self-education and awareness of infrastructure hardware, software, and systems related technology as it applies.
• Will be included in the rotations for on-call on a routine basis.
• Maintain and support Endpoint Mgmt. systems to include but not limited to PDQ, Intune, Azure AD and Third-Party Software
• Assist with Escalations towards resolution
  

• High School Diploma or equivalent.

• Currently enrolled in a college program.

• 1-3 years of experience.
• In-depth knowledge of workstation systems, Operating systems, Microsoft Products and Outlook
• Familiar with IOS and Android environments for phones and tablets.
• Can resolve complex problems related to client software and configurations.
• Intermediate to Expert level experience with Exchange and Active Directory (as related to Desktop Support responsibilities
• Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment.
• Must enjoy assisting customers through issues on the telephone as well as in person.
• Ability to take proactive steps in managing problems.
• Ability to effectively handle stress, pressures, and challenges.
• Ability to work with a diverse group of people both technically and functionally as well as communicate at a level appropriate to the audience.
• Ability to work independently with minimal supervision and as part of a team.
• Self-starting and self-motivated to work in a dynamic, high-paced environment.
• Highly motivated team player with excellent analytical, written, and verbal communication skills.
• Ability to travel for business continuity support or other projects.
• Lifting 50 lbs. occasionally.

• What we stand for:
  • Service Through Purpose
  • Security In Every Detail
  • Always Available
  • Relentless Standard of Care
  • Collective Success
    
    
  • Service - We are here to serve and support our customers, colleagues, and partners with respect, empathy, and compassion.
  • Accountability - We are accountable to our customers, colleagues, and stakeholders, and take responsibility for our actions and their outcomes.
  • Customer Focus - We are committed to protecting and meeting the needs of our customers no matter the circumstance or time of day.
  • Growth - We seek to constantly improve ourselves and find innovative ways to improve our business. We embrace opportunities to learn.
  • Integrity - We are a culture rooted in honesty, transparency, and human dignity. We honor our commitments to our team members, our customers, and our communities.

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