Principal Executive Relationship Manager

ADP hiring for Principal Executive Relationship Manager jobs in Costa Mesa, CA, US

ADP is hiring a Principal Executive Relationship Manager in the San Dimas, CA and/or Costa Mesa, CA area for our Compliance Solutions/Employee Financial Services business.

• Do you have a knack for building B2B relationships and retaining clients within large global organizations?
• Possess strong experience facilitating and working through contract negotiations while retaining clients within large matrixed organizations?
• Have you engaged and influenced multiple senior level executives internally, within global client organizations and third parties, resulting in a consultative relationship?
• Strong background in sales, business development, account management, and customer success?

Well, this may be the role for you!

In this role, you will be responsible for managing our global partnerships, negotiating contracts, solving clients' challenges and nurturing new opportunities with large, global, complex organizations.  The Compliance Solutions Principal Executive Relationship Manager serves as a client advocate and leader for strategic clients within a complex and high revenue client base. The Relationship Manager (RM) is tasked with relationship governance, ensuring the development of a productive and collaborative partnerships, retention, satisfaction, and growth. As a primary partner to ADP Client’s Executive Sponsor(s) and Payroll Leadership, the RM is responsible for monitoring overall health of the relationship beyond day-to-day service delivery. Success as a Relationship Manager requires a strong background in sales, business development, account management, and customer success. Key measures of success in this role are YoY revenue growth, contract renewals, NPS, referenceability, and Smart Compliance adoption within assigned client base.

To thrive in this position, you must be comfortable being uncomfortable while managing and growing ADP's relationships with client organizations. The RM establishes a depth of knowledge about the Client’s priorities, expected outcomes, short and long-term strategies. The RM operates as the bridge between the Client and the business, partnering with ADP leadership, sales, implementation, finance, and service teams to ensure success across the client journey.  As a proactive and consultative partner, the RM initiates interventions with the Client and/or internal partners to optimize Client experience to remove risks, obstacles, and drive adoption. 

The RM contributes to revenue growth by ensuring the health and stability of relationships and through the introduction of additional services and products aligning ADP to the Client’s compliance and payroll strategies.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

Relationship Management:

• The RM drives total client satisfaction by delivering a seamless and unified experience in partnership with internal Associates.
• Effectively manage across ADP to understand the hidden elements within the organization that impact the client and the business.
• Create Client Account Success Plans and facilitate periodic service performance reviews and Client Executive Briefings to ensure the client holistically realizes the value in the ADP relationship.
• The RM knows their clients by becoming a mutual partner of the client's company and industry in order to accurately provide an overview of their clients' business, their performance in the industry, critical business issues and strategic goals, in order to proactively identify and act on Risks and Opportunities. The RM is a proactive partner who helps clients think through the marketplace implications, how that affects client strategy and provides best practices of similar verticals.
• Ability to identify who the critical decision-makers are within the disciplines we generally support (HR, IT, Operations and Finance).
• Sharing HCM industry updates and information relevant to a particular client's needs in a manner that supports and helps their business.
• Establish and manage an expectation of reference-ability and client engagement opportunities relevant and beneficial to both the client and to ADP including driving participation in key events (MOTM, Rethink, CAB, Online Forums, Ambassador Program, etc.).
• The RM can navigate difficult situations effectively and with the highest standard of integrity. Includes proactively handling issues with transparency and accountability, setting reasonable expectations for the Client, and de-escalating difficult situations.

Contract Management and Success Measurements:

• The RM understands all components of their clients' contracts, including pricing components, service level agreements and the clients' service history so as to ensure contract compliance of both the Client and ADP.
• Execution of contract renewal - Internal coordination with all ADP partners to deliver a smooth renewal process for the client. Partnership with Sales on revenue expansion opportunities with the RM's book of business and leveraging all available resources necessary to defeat a competitive threat.
• The RM reports on key business activities and ROI in Success Plan and Executive Business Reviews, monitoring and managing client success, while being able to effectively use data to provide actionable insights.

TO SUCCEED IN THIS ROLE:  The candidate needs to have managed a book of business within Fortune 500, Fortune 100 or Fortune 50 global, complex organizations. Understanding and owning contract negotiations with Executive level members internally and externally is a must. Ability to work through large complex escalations and be comfortable in the uncomfortable is required.

 Required Qualifications/Experience in:

• At least 5 years of consulting while managing relationships with large, matrixed, global clients
• Experience with HCM, Payroll, ERP, HR, or other software and professional services
• Client Lifecycle Management from development to implementation and ongoing client management
• Strong contract facilitation, management, navigation, and negotiation skills with procurement and possessing a strong financial business acumen
• Demonstrated skills in analytics, research, client relations and cross-functional project management
• Demonstrated ability to engage and influence multiple senior level executives internally, within global client organizations and third parties, resulting in a consultative relationship
• Excellent presentation skills with executive presence and deep knowledge and understanding of the client with compelling business acumen.
• Ability to articulate clients desired outcomes
• Client service and creative problem-solving skills while working accurately and meeting deadlines with frequent interruptions and competing priorities
• This position is an individual contributor role
• Ability to travel 40% - 50%
• Hybrid Role: This roles has a requirement to be in the San Dimas, CA and/or Costa Mesa , CA office 3 days a week/2 days remote

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

Bonus points for these: Preferred Qualifications

• Proficiency and in-depth knowledge of pertinent ADP businesses and functions
• Has an understanding of the full suite of product offerings (Employment Tax, Wage Garnishment, Unemployment Claims, Employment Verification, Health Compliance, Wage Payments, & Tax Credits) and knows where to escalate to get the client additional information
• Strong HCM, HR/Payroll Compliance industry knowledge
• B2B sales experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $70,100.00 – $142,200.00 / Year

What are you waiting for? Apply today!

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $70,100.00 - $142,200.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.