Knowledge Management and Training Specialist

Abbott Laboratories hiring for Knowledge Management and Training Specialist jobs in Abbott Park, IL, US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position can work out of any Abbott location. This position supports the CHR Corporate Human Resources division.   

The Knowledge Management and Training Specialist executes the training, knowledge management and communication interventions that drive continuous learning, updates, and improvement in the Global HR Services Organization. This position designs and effectively delivers training, identifying trends to propose preventive or corrective actions, accordingly, impacting positively quality targets. The specialist maintains all associated knowledge and information tools and resources and requires the skills to maintain a strong GHRS network and manage stakeholders and various audiences. Critical for this role is to keep knowledge base content aligned to business priorities and adapt to change with agility.

Also, this individual must contribute to creating a GHRS quality culture, assuring knowledge base excellence. This role fosters a culture of knowledge-sharing and collaborative workflow among areas and teams. This role helps with knowledge and training initiatives to drive efficiencies, reduce errors, and enhance the employee experience.

What You’ll Work On

• Supports the overall knowledge management framework/strategy (roles, processes, technology, and governance), aligned with GHRS Knowledge & Training Governance Strategy.
• Design and maintain knowledge repositories, knowledge owners and subject matter experts, while governing knowledge according to its lifecycle. 
• Design and support the knowledge article feedback management process both internally and externally.
• Collaborate with subject matter experts to write and/or revise knowledge articles that are appropriate for internal and/or external use and consistent with the overall knowledge management strategy. 
• Collaborate with HR Comms/Portal Strategy to review and gain alignment on external content.
• Coordinate translations of customer-facing knowledge article content across our four service center locations (US, Malaysia, Poland, Peru). 
• Monitor, evaluate and report out on knowledge content usage and interaction both internally and externally, developing strategies on how to ensure continuous improvement.
• Collaborate with insights, training, and quality to ensure consistent measurement and delivery of knowledge. 
• Supports annual audit of seasonal recurrent knowledge content within our repository.
• Supports designing, create and craft training contents according to business and learning needs.
• Deliver training related to assigned project work; assuring logistics of all activities related to each session.
• Assure communication related to training and core knowledge base updates, ensuring target audience is aware, leveraging the proper channels.
• Support internal communications such as HR Comms previews, major knowledge article updates, processes changes, reminders, and projects through current channels such as MS Teams and Viva Engage.
• Coordination on support for other Tier 0 planned activities, such as seasonal activities, and unplanned activities (major system issues); also, coordinating the seasonal update of trending topics on myHR and Zendesk.
   

Required Qualifications

3+ years of experience with customer service environments, CRM, or Service Ticket applications, Workday and Zendesk System. 

• Experience in Training, Knowledge and Comms is a plus. Major in Business, Instructional Design, or Education preferred. 
• Excellent written and verbal communication, presentation, and professional speaking skills in English language.
• Proficiency in Microsoft Office (Word, PowerPoint, PDF, Excel, and MS Teams).
• Comfortable working on global and multi-cultural environment with different time zones.
   

Preferred Qualifications

• Project management; solid analytical skill; User experience with AI technologies (such as Copilot) and social network (Viva Engage).
• Competencies and skills: Anticipation, relationship builder, critical thinking, comfortable dealing with various audiences, ownership, problem-solving, storytelling, consulting, creativity, technology-wise, agile mentality, digital mindset, self-confidence, fast learner, time 
  management, attention to detail, continuous improvement culture, dealing with ambiguity, and handling change
• Second language is a plus.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $57,300.00 – $114,700.00. In specific locations, the pay range may vary from the range posted.