National Installation & Integration Manager

Abbott Laboratories hiring for National Installation & Integration Manager jobs in Abbott Park, IL, US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Qualified candidates preferred they live near a major airport.
• Easy access to major metropolitan airport
• Must be able to travel up towards 75%

What You’ll Work On

• The Installation and Integration (I&I) manager has primary responsibility for leading a technical service team to implement Abbott’s automation solutions.
• Lead the I&I team to install ensure world class support is given to the implementation of Abbott’s automation products.
• Responsible for driving and executing implementations that are performed within assigned timelines and with the high standards. 
•  Lead a skilled team of laboratory automation installation experts that perform onsite customer implementations.  These installers lead all aspects of the installation from delivery through hardware verification.
• Coordinate automation projects with Abbott service managers, project managers, and customers.  Ensure that project plans align to customer needs and expectations.  Be the subject matter expert on automation implementations and technical resource for planning.
• Ensure automation project timelines are adhered to and make adjustments to staffing as required.
• Leading by example, ensure that team has the required skills and knowledge to perform all aspects of automation implementations.
• As the subject matter expert, lead planning activities for all automation expansions and retrofits.  Perform cost estimates for all expansions including labor hours and personnel.
• Drive the launch of Abbott’s new Automation solutions, provide technical expertise and ensure product launch success.
• Recruit, hire and retain top talent:  Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions. Defines considers current needs/dynamics of the team and business to define hiring profiles and partners with Human Resources to define recruitment strategies.
• Coach and Motivate Employees: Work with employee to discuss and expand ways to overcome service business challenges and improve performance (e.g., coaches to the Achieving Service Excellence model, shares best practices). Effectively recognize and reward individual and team achievements to reinforce and drive overall performance. Utilize incentive plans to motivate and direct the service team by linking service actions to incentives and by allocating service goals that are fair, challenging, and achievable.
• Service Team Training & Development: Identify ongoing training needs of the individual/team to address service support improvement opportunities to drive customer loyalty, reduce costs and maximize and profitability.
• Sponsor and support an appropriate training plan to ensure new hires quickly and effectively learn the job. Facilitates training for experienced representatives to ensure continuous improvement and high-level performance. Monitor and reinforce service representative formal training to ensure application on the job.

Required Qualifications

• Bachelor's degree with 4-5 years’ customer support experience preferably in the diagnostics industry or in a lab environment.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Must be able to travel up towards 75%

Preferred Qualifications:

• Management experience

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $109,300.00 – $218,700.00. In specific locations, the pay range may vary from the range posted.