Central Operations Response Operator

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park, IL location in the GES Global Engineering Services division. Work Schedule: Rotating 12-hour night shift, 4 nights on duty/4 nights off duty.

The Central Operation Response provides for the daily coordination and optimization of the Building Automation System. The candidate will monitor multiple reporting and alarming systems concurrently, learning systems and procedures quickly at an operational level. The candidate will determine areas where corrective action is required and communicate clearly, quickly, and professionally while under pressure from the appropriate personnel. Communication is done both verbally and as well as written. Written communication serves as incident summaries which are reviewed by trades, management, and executive management. The candidate also communicates daily, or as conditions change, the operational status of the systems to all concerned groups. The groups would include Utilities, Maintenance, Facility Maintenance, and divisional users of the systems. LCSO Central Operation Response makes good decisions after thinking through the implications of each option and by established standard procedures. LCSO Central Operation Response leads the Work Order Administration processes, creating work orders and scanning documentation into multiple databases.

Core Job Responsibilities

• Continuously monitor the Building Automation Systems and Process Alarm Systems for alarm activity within various sites, (Abbott Park and Off-Site Buildings within Lake County).
• Communicates security, safety, emergency, and business risk information clearly, quickly, and professionally while under pressure.
• Reaction and communication often require emergency level attention.
• Clear and precise written documentation includes incident summary drafts often reviewed by various levels of management.
• Monitors multiple reporting and alarming systems concurrently, learning systems and procedures quickly at an operational level.
• Maintain notification lists within the Call List Database. Make good decisions after thinking through the implications of each option and in accordance with established standard procedures.
• Central Operations Response exemplifies team cooperation, working comfortably with different team members and mentors’ new staff. Ensures smooth shift change by reviewing previous and pending alarm activity.
• Central Operations Response leads the Work Order Administration processes, creating work orders and scanning documentation into multiple databases.

Required Qualifications

• High School Diploma
• Central Operations Response position necessitates good verbal and written communication skills enabling them to effectively interact with all levels of personnel.
• Individuals must possess the ability to prioritize and maintain composure in stressful situations.
• Must be detail-oriented with proficient documentation, organizational and record keeping skills.
• Position requires general computer knowledge.

Preferred Qualifications

• Associate Degree in Relevant Field
• Must be able to work independently and take initiative as required to solve and follow through on issues with minimal supervision.
• Work effectively within a team environment that has minimal face to face interactions due to rotating shift schedule.
• Two years of computer and systems experience preferred.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.