Replenishment Lead (Watertown, NY) Hybrid Role: Onsite & Virtual

ESSENTIAL RESPONSIBILITIES  

Daily replenishment duties and KPI monitoring:

Work with Area Buyers and Replenishment Assistants to ensure key Replenishment functions are being fulfilled

• Monitors inbound product for quality levels and investigates any product concerns and product returned from customer due to quality concerns. 
• Manages and executes at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory. 
• Assists and follows up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management. 
• Through Replenishment Assistant, manages the Credit Debit Memo Request process, drop ship billings. 
• Tracks key service performance indicators for a Market including the following: 
  • Customer Service Level 
  • Inventory Loss Minimization 
  • Days Inventory on Hand (DIOH) 
  • Customer Order Fill Rates 
  • Excess and Obsolete Inventory Reserve (shared) 
  • Managed Cases/Freight Income 
  • Inbound Cases/Pallet 
  • Slow and Dead Inventory (Shared) 
  • Special Order Response Time, movement to Direct 

Market staff coordination:

Drive process consistency and build strong relationships with cross functional partners overseeing the market

• Works directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments.  At times, negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment.   
• Ensures line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information 
• Participates in regular market status calls to identify & remedy service issues, spoilage risks, etc.

Area Buyer support & coordination:

Support the Area buying team with routine buying support tasks

• Report Reviews: Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary
• Logistics and Costing tasks: Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS)
• Provide buying coverage: Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth

Team leadership & continuous improvement:

Manage a team of Replenishment Assistants and drive continuous improvement within the team. Specifically providing:  

• Subject matter expertise: Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service
• Continuous improvement: Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes
• Clear communication channels: Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers
• Culture building: Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team 
• Coaching: Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team 
• Feedback: Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance

SUPERVISION:

• Directly reports to an Area Director, Replenishment
• Lead a team of Replenishment Assistants

RELATIONSHIPS

This role sits within the Replenishment function, and is part of a dedicated Area Replenishment Operations team which must coordinate with Area Buyers and cross-functional personnel

• Area Buyers: The role directly supports Area Buyers to ensure key Replenishment commitments are properly met
• Area Replenishment Leaders and Peers: Interact with the Area Director, Replenishment on a frequent basis. Extensively interact with peers within other Area markets and provide support when needed
• Additional functions to work closely with:
  • Category Management: inventory coordination, including E&O escalation
  • Finance & Operations: inventory targets and service level goals
  • Logistics: OTD issues, product inspections

MINIMUM QUALIFICATIONS

• 5 years of purchasing work experience required; proven experience of influencing people / management
• Extensive food service knowledge and supply chain experience.
• Proficient with various Desktop software (e.g., Excel, MS Word, PowerPoint). 
• Strong interpersonal skills and ability to collaborate cross-functionally and draw linkages to business
• High attention to detail, strong customer orientation, and fact-based decision making

EDUCATION

• Bachelor’s degree in business, operations, or supply chain management, or equivalent food service industry work experience required.

PREFERRED QUALIFICATIONS

• Food service purchasing and management experience
• Possess a high degree of diplomacy, tact, tenacity and persistence to deal effectively with other stakeholders
• Proficiency in data analysis & visualization tools (i.e., Excel, Sigma, Tableau, PowerBI, etc.)

Universal pay verbiage:

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.  The expected base rate for this role is between $55,000 - $90,000. This role will also receive annual incentive plan bonus.

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.