Customer Service Manager - Systems

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

• Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place.

• Maintain an in-depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations.

• Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.

• Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.

Minimum Requirements

• Bachelor's degree.

• 5+ years of management experience in operations or customer experience, including coaching, developing and motivating a team.

• Experience with project management, IT testing methodology and systems implementations.

• Excellent time management, organizational and communication skills.