Workforce Management Scheduler

• Build, publish and maintain optimized schedules across Uline's national customer service team.

• Manage all non-production activities to ensure proper staffing levels are achieved to meet established service level goals.

• Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.

• Partner with management to identify and drive Workforce Management (WFM) process improvements.

• Support command center responsibilities monitoring real-time activities and volume.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.

• 2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.

• Microsoft Excel experience with intermediate knowledge of formula definitions.

• NICE WFM (IEX) scheduling system experience is preferred.

• Strong multi-tasking, organizational and communication skills with excellent attention to detail.