Customer Service Analytics Manager

Customer Service Analytics Manager

Pay from $90,000 to $150,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Are you an expert at interpreting data to solve strategic business problems? Are you a driven leader who can inspire a dynamic team? Then you belong at Uline! Join us as a Customer Service Analytics Manager to help guide our growth as North America’s top distributor of shipping, packaging and industrial supplies!

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Oversee our Customer Service data analytics strategy to identify business improvement opportunities and present them to management.

• Direct, develop and mentor the Customer Service analyst team, empowering them to deliver accurate and insightful analysis and reporting.

• Collaborate across departments to execute projects that promote improved business processes.

• Review large data sets to find the root cause of performance trends and indicators.

• Develop high-quality presentations and reporting to tell a story that captures the “big-picture.”

Minimum Requirements

• Bachelor's degree. MBA a plus.

• 7+ years of data analytics and management experience.

• Proficient in Microsoft Office and SQL.

• Some travel to Uline’s locations across North America.

Employee Perks

• First-class fitness center.

• Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!