Patient Services Representative 1/Admissions Specialist- CWP Ortho/Sports Med

The Carle Foundation hiring for Patient Services Representative 1/Admissions Specialist- CWP Ortho/Sports Med jobs in McLean County, IL, US

The Admissions Specialist manages the scheduling, welcomes patients warmly, collects demographic and critical patient information for patient encounters, ensures insurance verification has been completed and accepts referrals for services and other incoming calls.

• Welcomes patients, clients and visitors, determines the purpose of the visit and directs them to the appropriate person or department.
• Manages the check-in and check-out process, collecting all relevant patient information for services.
• Schedules visits according to the CMCO scheduling guidelines.
• Promptly and professionally answers telephone calls. Routes calls appropriately offering voicemail or redirection of calls as needed.
• Phones staff to meet visitors and directs visitors to reception.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all Practice Policies on safety and security; maintains restricted areas.
• Appropriately and courteously screens solicitors for relevance to practice needs.
• Explains financial requirements to patients or responsible parties and collects co-pays and other payments as required.
• Responsible for keeping the reception area and office area clean and organized.
• Monitors and requests supplies.