Robotics Infrastructure Engineer

What we need

We are looking for a Robotics Infrastructure Engineer to join our Perception group within the Software Engineering Team. Your job is to support the deployment of the advanced perception systems on our fleet of mobile robots. We are looking for people who thrive in a creative, collaborative and agile development environment. The Robotics Infrastructure Engineer will work proactively and in response to ad-hoc support calls to ensure the perception software system is running properly on the robots in the production warehouse automation environments of our customers. 

What we do

The Perception team is primarily responsible for developing and improving perception algorithms that enable our robots to be robust and efficient in a warehouse environment utilizing their onboard sensors. We are part of a talented team of roboticists working on the heart of Symbotic’s automation solution – Symbot, the mobile robot. We are responsible for delivering solutions for the storage and retrieval use cases performed in a fully autonomous structure operating 100s of Symbots at customer sites.   

What you’ll do 

• Provide direct support for product release activities. 

• Provide escalation support for short-term problem resolution activities.  

• Use Teleoperation tools to directly interact with mobile robots in a remote location to resolve issues in production facilities.  

• Interact with the Site Operations team at customer facilities to keep them informed of active Teleoperation and Software update activities.  

• Create documentation of system-level functionality from a support perspective.   

• Install highly configurable hardware interfacing software.   

• Collaborate with the Product and Solution Architect, development and technology and Infrastructure, Operations, Engineering, Quality Assurance, and Systems Support to ensure Symbotic system has appropriate support to run 24x7.   

• Understand the Symbotic Perception Infrastructure, including an understanding of all elements involved in the software deployment and installation of updates.  

• Perform manual robot sensor calibration. 

• Help with running bots in mock warehouse for testing software. 

• This position will be onsite at our Wilmington, MA headquarters and Hybrid.

• This position requires flexible hours. Shifts may include (for example) 8AM – 4PM; 4 PM – 12AM; 12AM – 8 AM. 

• Weekends and some Holidays on rotation.

• Participation in an “on-call” schedule to occasionally provide after-hours support. 

• Up to 20% travel may be required. 

What you’ll need 

• Bachelor's degree in engineering or a related technical field.   

• Exceptional customer service orientation for both internal and external customers. 

• Minimum 2 years’ experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.  

• Proficiency in using the Linux terminal for system administration and scripting tasks. 

• Can demonstrate effective and disciplined troubleshooting problem solving methodologies. 

• Strong documentation skills.  

• Proven analytical and problem-solving abilities.  

• Ability to effectively prioritize and execute tasks in a high-pressure environment.  

Plus: 

• Experience with Teleoperation, Remote Operation, Joysticks, and Gaming Interfaces.  

• Knowledge of Linux and command-line scripting.  

• Usage of version control software such as Git.  

• Application support experience – either in office, in field or both.  

• Experience with Windows OS and Linux application installation and updates.  

• Understanding of Machine Learning concepts including data pipelines, labeling, and training.  

• Scripting languages and data log analysis.  

Our Environment 

• Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.