Memory Care Manager

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Resident Care and Programs:

• Plans, organizes, develops, and leads the overall operation of the reminiscence neighborhood(s) in accordance with federal, state/provincial, and local laws and Sunrise Senior Living standards, guidelines, and regulations.
• Champions the all-embracing quality delivery of the Resident Centered model.
• Acts as the community champion in reminiscence programming and activities.
• Partners with the Activities and Volunteer Coordinator (AVC) to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Care Managers are actively involved and engaged with activities.
• Designs, schedules, and facilitates the reminiscence program incorporating Life Skills and focusing on creating pleasant days, including a variety of dementia appropriate activities.
• Partners with the Resident Care Director (RCD) to ensure that the residents clinical needs are addressed.
• Reviews, prior to move-in, the resident’s preferences and needs and schedules the Family Meeting to discuss the Resident Profile.
• Facilitates the Individualized Service Plan (ISP)/Individualized Care Plan (ICP) and Daily Assignment Sheet development to ensure excellence in service delivery, safety, hydration, and resident engagement in Life Skills programming.
• Manages the assessment process to determine levels of care and staff.
• Oversees planning for family events and services.
• Exercises some discretion and independent judgment in performing and assessing needs of the residents.
• Partners with the dining service coordinator to ensure meeting individualized resident needs and preferences and participates in the dining experience daily.
• Understands resident changes in condition and takes appropriate action including communication to family and physician.
• Reviews, reads, notates, and initials Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.
• Establishes a cooperative relationship with the local Alzheimer’s Association chapter or other Alzheimer’s advisory organization.
• Facilitates network contacts and arranges for speakers from community groups and organizations to provide educational support for families of the residents and serves as the liaison with the community Alzheimer’s specialists,
• Ensures monthly family support group meetings are planned and facilitated.
• Partners with RSD ensuring that Sunrise clinical indicators are met and are below established benchmarks in restraint free environment, weight management, anti-psychotics, and behavior management.

Quality Assurance and Regulatory Compliance:

• Ensures that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards as it pertains to resident care and services.
• Develops and implements appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for regulatory compliance.
• Develops a thorough working knowledge of current and evolving state/provincial laws, regulations, policies, and procedures dictated for residents and ensures compliance.
• Partners with leadership team to ensure and promote community is in compliance with OSHA/British Columbia Workers Compensation Act and Occupational Health and Safety Regulation requirements.
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

Financial Management:

• Assists in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
• Assists the Executive Director (ED) in completing the annual community budget.
• Understands and manages the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
• Reviews monthly financial statements and implements plans of action for deficiencies.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development:

• Manages the department, including, but not limited to, recruiting, hiring, supervising, training, coaching, and disciplining.
• Ensures completion and compliance of all required team member paperwork.
• Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Presents at least two (2) minimodules a month to team members.
• Develops a working knowledge of state/provincial regulations and ensures compliance through supervising and coaching team members.
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews timekeeping practices and payroll reports daily to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable, corrects actions when necessary, and documents.
• Attends regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
• Keeps abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.