ADM Global IT Analyst

Sherwin-Williams hiring for ADM Global IT Analyst jobs in Cleveland, OH, US

The Application Data Management (ADM) Global IT Analyst (Supplier Hub) position is responsible for facilitating the tactical and strategic support of Supplier (SMDM – Supplier Master Data Management) data for the Global Supplier Hub system while providing a shared service concept to all divisions and departments effected within the NOAM, LACG, APAC and EMEA regions. Additionally, this position focuses on understanding, communication, setup and documentation of business processes as they relate to data management. 

Essential Functions

Strategy & Planning
•   Recommend system changes and enhancements for continuous improvement.
•   Actively work to obtain a broad knowledge of new technology, equipment, and systems.
•   Work with management to simplify and/or define SW business processes.

Acquisition & Deployment
•   Assist in the gathering complex requirements, analyze, document, and perform impact analysis for master data as it applies to SMDM and projects, as needed/assigned.
•   Implement all test requirements for new systems, new processes and new enhancements for item related data and workflows.

Operational Management
•   Assist in the design and development of new reports and audits, review and reconcile support tickets pertaining to SMDM, and manage requests to meet business requirements.
•   Assist in testing and implementing fixes to SMDM and SMDM project requests and/or enhancements.
•   Create detailed testing documentation to support system changes for auditing purposes.
•   Create detailed testing scenarios to support SMDM changes, enhancements, and regression testing.
•   Analyze, propose, and provide solutions to client issues/requests.
•   Identify business process issues and work with the applicable business unit, Global Enterprise Application (GEA) and/or Master Data Management (MDM) technical staff to determine technical resolutions.
•   Document cases/issues, update support tickets, and maintaining documentation using Remedy and PPM. 
•   Provide training and documentation for supported applications.

Incidental Functions
•   Assist with projects as may be required to contribute to efficiency and effectiveness of the work.
•   Attend meetings on behalf of team.
•   Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy. 
•   Some travel maybe required.
•   Work outside the standard office 7.5-hour workday may be required.
 

Formal Education & Certification
•   Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business)

Knowledge & Experience
•   1+ years IT and/or Business experience.
•   1+ years of Business analyst or analysis experience. 
•   1+ years in the areas of Data Management or supplier.
•   Fresh graduate that demonstrates a flair for data can be considered. In the CV, please cite examples
•   Hands-on experience with the following tools that are used to assist with support and problem resolution: SQL (Toad, MySQL), Microsoft Excel, Power Point, and Word, HTML, WEBADI.
•   Functional knowledge of the Oracle Supplier Hub (SH) and/or Oracle Supplier Cloud a plus.
•   Functional knowledge of other MDM systems a plus.
•   Knowledge of PL/SQL is essential, either in studied subjects/course, or able to demonstrate hands on exposure.

Personal Attributes
•   Strong written and oral communications skills.
•   Meticulous approach with the ability to demonstrate the highest level of attention to detail.
•   Independent, able to work with minimum supervision.
•   Enjoy data mining, writing SQLs to uncover insights and data discrepancies.
•   Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
•   Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.
•   Ability to work in a team-oriented, collaborative environment.
•   Ability to quickly pick up new tools and technologies. 
•   Willingness and ability to train and teach others.
•   Ability to facilitate meetings and follow up with resulting action items.
•   Ability to prioritize and execute tasks in a high-pressure environment.
•   Strong presentation and interpersonal skills. 
•   Ability to work effectively in a multi-cultural environment, and to lead and influence cross-organizationally with and without direct authority.
•   Ability to effectively move forward on tasks even with ambiguous or changing requirements.
•   Strong commitment to inclusion and diversity.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

This position is eligible to work in the office three days a week and has the option to work remotely two days a week.