LPN Team Case Assistant- Home Care

SUMMARY

The LPN Team Case Assistant will utilize clinical experience, and coordinate patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

ROCHESTER REGIONAL HEALTH HOME CARE

When you or a loved one is recovering from an illness or injury, home health care can speed healing while also helping you maintain your independence. The Rochester Regional Health Home Care team has provided compassionate, personalized care and assistance for adults and children for more than 50 years, and our quality of care has been among the top-ranked home care groups in the nation.

STATUS: Full Time

LOCATION: Rochester, NY

DEPARTMENT: Home Care

SCHEDULE: Weekends, Day Shift

ATTRIBUTES

• Graduate of an accredited school of licensed practical nursing, required

• A valid NYS license as a Licensed Practical Nurse

• Proficient use of Microsoft Office

• One year of experience in home care setting or medical office preferred

RESPONSIBILITIES 

Customer Service.Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met. Validates supplemental orders and processes per policy.
Supports Field Staff.Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee. Remains available to assist in other duties deemed appropriate to the scope of practice of an LPN.
Program Review.Collects, organizes and reviews various programs for information and reporting and initiates follow up.
Discharges.Performs functions related to transfers or discharges as required by regulation.
Clerical Work.Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
Orientation.Assists in orientation of new staff, role modeling, participates in quality assurance activities.