Systems Administrator - Compute and Mobile End-user Desktop Technician

Leidos hiring for Systems Administrator - Compute and Mobile End-user Desktop Technician jobs in Waldorf, MD, US

Description

Primary Responsibilities

The Contractor shall provide one-full time dedicated IT end-user support technician for the NASA SMD at HQ. The dedicated IT end-user support technician shall provide enhanced system administration, desktop support, mobile device support primarily to SMD executive and senior staff, located both on-site and offsite, as directed by the SMD Digital Service Team (DST) Manager or his/her designee and support other SMD staff as workload permits. The dedicated IT end-user support technician shall do the followings, but not limited to: Support new seats (laptop, tablet, mobile devices), refresh, and loaner deployment & unsub processes and ensure any reported issues are addressed or escalated to the SMD DST Manager. Facilitate IT service requests from the customer and either executing or routing those requests to completion. Work with HQ Software Library Team for installation and uninstallation of software purchased directly by SMD. Ensure all SMD purchased or leased printers operate properly during normal working hours. Support SMD DST Manager with IT peripherals purchase by providing advice on item selection. Participate in the SMD IT initiatives, if requested by SMD DST Manager. Report any specific recurrent issues to the SMD DST Manager, along with suggested mitigations.

At the direction of the HQ/GSFC CISO, the Agency SOC or CSPD HQ Incident Response Team (IRT), the dedicated IT end-user support technician shall notify the SMD DST Manager and assist in the patching or removal of non-NEST software or hardware with known vulnerabilities.

The dedicated IT end-user support technician shall provide on-site support at least four business days per week (i.e., Monday to Thursday). The daily core support hours are 9AM EST to 3PM EST, Monday thru Friday.

Basic Qualifications:

• Working understanding of an operating system (Mac and Windows based systems) including operating system commands/utilities.

• Knowledge of NASA desktop software suite and above-core software.

• Knowledge of the NASA applications (e.g., NAMS, IdMAX, etc.)

• Knowledge of the HQ Center and Agency network and its operations.

• Knowledge of the agency IT architecture and IT initiatives.

• Ability to solve problems independently.

• Professional communication skill - writing and verbal.

Preferred Qualifications:

• ITIL 4 Foundations certification desired

• Expert level understanding and experience with operating systems (Macs and Windows systems)

• Possess detailed knowledge of computing on the Apple and Windows platforms

• Highly skilled with operating system commands/utilities

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.