Help Desk Supervisor/Sr. User Trainer

Leidos hiring for Help Desk Supervisor/Sr. User Trainer jobs in Fort Washington, MD, US

Description

Leidos is looking to hire multiple Help Desk Supervisor/Sr. User Trainers to work at the Office of the Pardon Attorney in Washington, DC. We are looking for on‐site technical resource/support in making visually appealing and data‐accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high‐level support, as well as day‐to‐day management in conjunction with job requirements. 

In this role, you will assist with more technical tasks using various technologies provided by the Office of the Pardon Attorney to help support their mission. If this type of challenging work sounds like something you would be interested in to grow your career, apply now!

Primary Responsibilities:

• Provide on‐site technical resource/support who should be comfortable with making visually appealing and data‐accurate updates to a public facing website.

• Quick learner who is willing to learn new data management systems in order to provide high‐level support, as well as day‐to‐day management.

• Create, modify and run daily, weekly, monthly and quarterly reports, as requested.

• Provide technical support to new and current users of the internal database system.

• Assist in testing database functionality following upgrades or fixes.

• Make updates to website based on specific data points at regular intervals.

• Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting.

• Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments. 

Basic Qualifications:

• Excellent written and oral communication skills.

• Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint.

• Familiarity using Drupal, TEAMS or TEAMS Apps.

• Experience with SharePoint (Administrative Role)

• Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. 

• At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. 

• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. 

• Should be an expert user of the Government's word processing, spreadsheet, and email systems.

• Must be a U.S. Citizen and able to obtain a Public Trust clearance.

Preferred Qualifications:

• Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred.

• Undergraduate degree valued.

• Prior supervisory experience strongly preferred. 

• Experience with DOJ office automation environments extremely helpful.

• Knowledge of Government’s IT environment, including office automation networks, PC and server based applications preferred.

• Experience using payroll systems, and financial management systems a plus.

• At least one year of experience in automated litigation support preferred.

• Current or active clearance.

The salary for this position will likely be $78,000-$82,000.

In 2023, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the sixth consecutive year. We were also ranked #2 on the Forbes’ list of Best Employers for Veterans and #26 on Careers & The Disabled Magazine’s list of Top 50 Employers for the Disabled!

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.