ServiceNow Business Analyst

Leidos hiring for ServiceNow Business Analyst jobs in Fort Meade, MD, US

Description

The Digital Modernization Sector has a career opportunity for a Business Analyst supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA).  It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily, and at a minimum, a Secret clearance is required upon the start of employment. 

The Business Analyst will work directly with customers to capture business and user requirements and communicate those requirements to the team. This role will define detailed stories and epics, with applicable acceptance criteria in collaboration with product owners, Subject Matter Experts (SMEs), and development teams where the candidate will facilitate meetings with internal technical and operational teams. In addition, this role will be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as planning and roadmaps.

Primary Responsibilities

The successful candidate primary responsibility will:

• Elicit, analyze, communicate, and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.

• Crafting and generating data sets and visualizations as necessary, leveraging best practices to enhance reporting and analytics quality.

• Performing various data-related tasks such as extraction, scrubbing, and transformation, along with maintaining metadata and data dictionaries

• Assistance pinpointing data issues, implement data fixes, perform manual extracts, etc.

• Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool.

• Identifying the ‘As-Is’ process and working with the Product Owner, SMEs, and developers to create the ‘To-Be’ process.

• Establishing governance and lifecycle management processes for all relevant data domains.

• Conduct focus groups to generate in-depth qualitative data. Analyze focus group data in conjunction with survey findings to derive comprehensive insights.

• Direct, manage, and mentor junior team members to foster professional growth and ensure project success.

• Execution of engineering activities, requirements analysis, requirements traceability matrix, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment.

• Assuming ultimate accountability for the accuracy of all pertinent data, executing any necessary data updates endorsed by leadership.

• Collaborating and partnering with relevant business processes and digital solutions to ensure alignment with strategic roadmaps and seamless integration of existing data domains and business processes.

• Developing, documenting, and communicating the purpose of all relevant data attributes, definitions, and acceptable values to stakeholders, ensuring organizational alignment, and understanding

• Designing, implementing, and operating necessary business processes to monitor data health, swiftly identify and remediate data health issues, and visually manage performance metrics across management levels.

• Conducting stakeholder training as needed and participating in data governance forums as required.

• Experience collaborating with developers on designing & developing integrations that can integrate Master Data with other systems.

• Experience in implementing and working with AWS and ServiceNow

• Experience working in an agile environment with cross-functional teams.

• Must be able to work independently and in a team environment with limited direction to complete work assignments accurately and on time, prioritizing multiple requests for competing projects and day-to-day customer support

• Participate in User Acceptance testing and recommend improvements.

• Comfortable working in a dynamic Agile environment

Basic Qualifications

• Requires a US Citizenship.

• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Hill AFB, UT for full time on-site support

• Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.

• Ability to work effectively across multidisciplinary teams.

• Proficiency in Microsoft PowerPoint, Word, and Excel.

• Maintain requirements traceability for software systems (RVTM)

• In-depth knowledge of data modeling, data architecture, and data warehousing

• Successful and demonstrated experience with Agile methodologies (Scrum)

Preferred Qualifications

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.

• Experience with JIRA, Git and Confluence.

• Understanding of ITIL foundation or ITIL certified.

• AWS cloud and ServiceNow certifications.

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

• Experience working with large software systems including hardware integration and test.

• Experience working with multi-disciplinary technical development teams.

• Experience using SAFe as the agile development methodology.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.