ServiceNow Technical Lead

Leidos hiring for ServiceNow Technical Lead jobs in Chevy Chase, MD, US

Description

Leidos Civilian Health Solutions is seeking an experienced and dynamic ServiceNow Technical Lead, contingent upon contract award, to support NIH programs in Bethesda, MD. The position is part of a highly visible Health Information Technology (IT) services effort. As the largest biomedical research agency in the world, NIH has access to extensive data via numerous web applications, data services and other mechanisms, and requires advanced business intelligence dashboards to support smart decision-making.

Candidates must be local to the DC Metro area for onsite work.
 

Responsibilities:

• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.

• Performs application maintenance to include performance monitoring and error identification and remediation.
• Manages support for incidents.
• Leads ServiceNow upgrade planning and execution.
• Manages ServiceNow instance security: user/group access, administration, access control lists.
• Initiates health scans and tracks the remediation of findings.
• Oversees the security of the ServiceNow Platform
• Ensures ServiceNow instances are secure and hardened as needed (domain separation, Edge Encryption, etc.)
• Creates and enforces security standards throughout the ServiceNow platform.
• Provides ServiceNow configuration assistance to developers.
• Designs, plans, and administrates ServiceNow.
• Develops automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
• Use good coding practices, to ensure reliable, durable code.
• Maintain technical expertise in relevant industry standards and best practices in ServiceNow.
• Applies technical expertise and knowledge of other related disciplines.
• Familiar with Agile development processes.

• Ability to obtain Public Trust Clearance.

Skills and Qualifications:

• Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
• Minimum of 10 years of prior relevant experience in the technical domain.
• Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
• Implementation and integration experience with ServiceNow ITSM, HRSD, and SPM modules
• Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
• Experience with ServiceNow and applying ITIL standards.
• Experience with business process modeling/mapping, use case modeling and sequence flow diagramming.
• Demonstrated ability for oral and written communication with the highest levels of management.
• Information Technology experience in managing multiple, cross-functional teams or projects and advising senior level management and key stakeholders.
• Able to multi-task, self-assign work, and function in a dynamic, fast-paced environment
• Requires ability to obtain Public Trust level 5 clearance.

Desired Skills and Qualifications:

• Practical experience with HHS EPLC and ServiceNow implementations, highly desirable. 
• Prior work experience supporting the National Institutes of Health (NIH)

hhsnih

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.