Engineering Technician III

• Installing, supporting, and/or maintaining LANs and/or WANs; evaluating and recommending networking product and software upgrades

• Performing technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations

• Monitoring data traffic and controls network resource performance to ensure high-quality transmission.

• Identifying, diagnosing and resolving technical problems related to network failure/integrity and usage of PC hardware and software.

• Utilizing existing knowledge while building additional knowledge of the company, client, and processes

• Resolving work orders for Network and VOIP issues.

• Solving a range of straightforward problems

• Analyzing possible solutions using standard procedures

• Completing work with a moderate level of guidance and direction

• Solving standard problems by analyzing possible solutions using experience, judgement, and precedents

• Impacting quality of own work and the work of others on the team

• Working within guidelines and policies

• Explaining information to others in straightforward situations

Basic Qualifications:

• 2 or more years of relevant experience

• 1+ years of cable plant experience working with fiber optic, copper, and category cabling.

• 1+ years’ experience troubleshooting complex routing and switching issues.

• 1+ years’ experience configuring switches, routers, network appliances, WAN acceleration devices.

• Ability to work flexible hours, i.e., weekends or late afternoons and evenings.

Required Skills:

• Basic troubleshooting skills

• Entry level knowledge of configuring and maintaining network devices such as switches, routers, wireless access points, firewalls, and network appliances.

• Basic knowledge of voice, video, data, and wireless network technologies (e.g., LAN/WAN, Wireless, VoIP, Physical security, Video conferencing)

• Awareness of network protocols and technologies such as TCP/IP, VLAN, VPN, and routing protocols.

• Ability to work in a team environment to resolve technical issues in a dynamic environment.

• Strong communication and interpersonal skills to work with clients and team members effectively.

• Ability to interpret network drawings and specifications.

• Ability to identify different colors and telecom color codes.

• Lifting of heavy objects of up to 50 pounds

• Familiar with Microsoft Office Suite, including Word, Excel

Preferred Qualifications:

• BICSI Certification

• CCNA or other Networking Certification

• Experience with NASA